Latest Inspection
This is the latest available inspection report for this service, carried out on 1st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Boltons.
Annual service review
Name of Service: The Boltons The quality rating for this care home is: The rating was made on: two star good service 3 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Webb Date of this annual service review: 1 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 4 College Road Reading Berkshire RG6 1QB 01189261712 01189261712 vjuggurnauth@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr Vijaye Juggurnauth,Mrs Premila Juggurnauth Number of places (if applicable): Under 65 Over 65 18 0 0 18 The maximum number of service users to be accommodated is 18 The registered person may provide the following category of service: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category: Old age not falling within any other category (OP) Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Boltons is a small residential care home for older people situated in a residential area close to Palmer Park in Reading. The Registered manager has owned and managed the home for the last 18 years. 3 0 0 3 2 0 0 9 Annual Service Review Page 2 of 6 The age and design of the Victorian building make it unsuitable for residents with mobility restrictions, despite the lift to the first floor. An extension has been added which has given a number of rooms large en-suite bathrooms. There is one shared room within the home. The home provides care for service users with a range of multicultural needs. At the time of the last inspection the fees ranged from 410 to 530 pounds per week. Details of the current fees can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection in March 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us numerical information about the service. Any surveys returned to us by service users and others with an interest in the service. Any information we have received about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any action taken in response to requirements or recommendations made within the previous inspection report. What has this told us about the service? The annual quality assurance assessment (AQAA), returned by the manager, provided current details about the home including areas where action has been taken to make improvements. The manager reported that since the last inspection a range of improvements had been made in direct response to resident feedback. For example the introduction of monthly motivation classes; the inclusion of yoga in the daily gentle exercise sessions and the purchase of large wooden floor dominoes for residents with poor eyesight. Other changes reported since the last inspection include the provision of some new furniture, curtains, and bedding, and the replacement of carpets as necessary. An ensuite has also been added to one bedroom, and some redecoration has taken place. Residents are trying activities of their choice and gentle exercise has been introduced including yoga. Residents contracts have been updated as per Office of fair Trading guidance, and the home attempts to give training to new staff as soon as they are employed. The AQAA indicates a range of planned improvements for the future, including responding to any issues raised in the satisfaction questionnaire or earlier as required. There are plans to add en-suite facilities to two more bedrooms; to change the carpets in three bedrooms in the next few months; and to change the carpet on the landing and stairs once extension works have been completed. There are also plans to review service delivery regarding personal and healthcare support. The service user feedback questionnaire will be made available to new residents, and staff awareness of safeguarding and whistle-blowing will be maintained. Annual Service Review Page 4 of 6 There were no requirements arising from the last inspection. Since the last inspection, appropriate notifications of reportable issues have been made to the Commission. The completed AQAA indicated that no new complaints had been received about the service in the last twelve months. No complaints have been received by the Commission, for forwarding to the service, over the same period. There are reported to have been no safeguarding referrals relating to this service since the last inspection. None has been brought to the attention of the Commission over the same period. The AQAA indicates a responsive service, which consults residents through their involvement in care plan reviews, resident meetings and a yearly quality assurance survey. Our judgement is that the home continues to provide a good service to meet the needs of residents, and provides good outcomes for residents. What are we going to do as a result of this annual service review? We will not change our inspection plan, and will undertake the next key inspection by the 30th of March 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of residents Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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