Latest Inspection
This is the latest available inspection report for this service, carried out on 15th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Devonshire Nursing Home.
Annual service review
Name of Service: The Devonshire Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 5 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Flynn Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 95 - 97 Carlisle Road Eastbourne East Sussex BN20 7TB 01323-736983 01273736983 nursing@devonshirenh.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mr Bernard Edward Clarke,Mrs Barbara Ann Clarke,Mrs Caroline Mills Number of places (if applicable): Under 65 Over 65 0 42 42 0 The maximum number of service users who can be accommodated is: 42 The registered person may provide the following category/ies of service only: Care home with nursing - N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Physical disability - PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Devonshire is registered to provide nursing care for up to 42 residents, older people over 65 years and individuals with physical disabilities. The home is situated in a residential area, close to Meads village in Eastbourne with local shops and amenities, including public transport nearby. The home is made up of two buildings linked on the ground floor by a corridor. The building has been adapted and converted with
Annual Service Review Page 2 of 6 1 5 0 1 2 0 0 9 limitations on the allocation of some rooms due to the physical restrictions of the building. There is a shaft lift in one part of the home and a stair lift in the other, with prospective residents offered rooms in the part of the home that is appropriate to their assessed needs. There are lounges in each part of the home, with dining areas and sufficient space for social and religious activities. There are attractive gardens to the rear that are accessible to wheelchair users and are used by residents when the weather permits. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It had been completed by the manager of the service. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA indicated areas where improvements have been made in the past year and what further work they plan to do. Residents are encouraged to participate in decisions about the services provided at The Devonshire, through client questionnaires and six monthly residents meetings. The manager operates an open door policy which enable residents and their representatives to discuss the care provided, and they are involved in reviews of the care plans if they wish. Following the residents meeting in July 2009 a herb garden has been developed for the kitchen to use; a new labelling system has been introduced for laundry; additional activities have been provided, including seasonal themed days such as St Georges and St Patricks, and a number of residents are taking advantage of weekly massage and Reiki sessions. The home has plans to use a six week menu choice, and implement a volunteer network to support residents. Annual Service Review Page 4 of 6 There is ongoing maintenance and re-decoration throughout the home, with a new telephone system introduced since the previous ASR. The Commission has not received any complaints about the services provided by The Devonshire, and the home continues to monitor any concerns and adhere to the homes complaints and concerns procedures. Residents and staff surveys were sent to the home, four residents surveys were completed with assistance and 9 staff surveys were returned to the Commission. The residents responses were positive, staff are available and they receive the care and support they need, the comments inlcuded there are always activities to do and staff look after me. The only suggestion about improving the service was that there could be more choices at mealtimes. Staff surveys were equally positive, they feel they offer a good service, they work well as a team to meet the residents individual needs, that the entertainment is well organised and that the training offered by the home is good. The home continues to let us know about things that have happened since our last inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and will do a key unannounced inspection by 31st January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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