Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Garden House.
Annual service review
Name of Service: The Garden House The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Tworkowski Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bowden Derra Park Polyphant Launceston Cornwall PL15 7PU 0156686230 0156686230 caryn@bowdenderra.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Bowden Derra Park Limited Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 12 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The Registered Manager post has been vacant since 1/5/09. No application has been received from a new manager. We have written to the Registered Provider about this. 0 1 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Garden House is part of the Bowden Derra Park complex, which is owned by Bowden Derra Park Limited. It provides care and accommodation in single rooms for adults with learning difficulties, some of whom may have associated nursing needs. The people who live in the house are generaly of a younger age group. The home is situated within large grounds on the edge of a small village approximately seven miles from Launceston. Although it was built before the national minimum standards came into force the home has been designed to provide space for wheelchairs users to be Annual Service Review Page 2 of 6 able to move around with relative ease. The Garden House fees range from pounds 800 to 3,000 per week, as of November 2009. This fee includes chiropdy, basic toiletries, 1 session of hydrotherapy per week. The fee does not include clothes, reflexology, music therapy, and transport. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection, completed 30/11/08. - Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for and indicated that the home is striving to improve the quality of the service. Some of the things that they said that they had improved included: We have enhanced communication resources and assistive technologies for individuals promoting greater Independence, We have made substantial changes to improve the environment of Garden House, making it more welcoming, and We have increased educational and social opportunities within Garden House to enable individuals to access a wider choice of lifestyle opportunities. We sent surveys to all of the people who live at the home and received ten surveys back. These surveys told us that people were generally happy with the standard of care. People told us they knew who to speak to if they were not happy. Some people were not able to complete the surveys themselves, and their relatives helped them. Comments included They look after me very well.., I love living at the Garden House, and My daughter has severe learning difficulties and so is not able to speak to say how she is. The only thing is that she is always happy and well cared for. We sent surveys to 20 care staff and received four surveys back. We were told that Garden House does well at providing holistic Care for individuals with complex needs, ensuring that their health and safety remain paramount, whilst enabling them to access social activities of their choice. We have received no concerns or complaints regarding this service. The information we received from the home in the form of the AQAA told us that the service had received complaints and that these had been dealt with in the appropriate time scale. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 29/11/10. However we can inspect the service at any time if we have concerns about the quality of the service of the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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