Care Home: The Grange Chertsey (2002) Ltd

Similar services:

• The Shelley
• Springfield House
• Sutton Lodge Nursing Home
• St Helier`s Residential Hotel
• St Joseph`s
• Ridgemount
• Wingham Court
• Old Hastings House

What the care home does well We were told by the service users that their right to privacy is maintained at all times and the support they receive from care workers is given in a way that maintains their dignity. They told us the home is responsive to their culture, religion, race, age, disability, gender and sexual orientation. They informed us management and staff are competent and knowledgeable about the health care needs of older people including health and safety and that their practise routinely protects and promotes the safety of all who uses the home. The manager is able to demonstrate a clear vision of the home based on the home`s values and corporate priorities. The manager communicates a clear sense of direction, is able to evidence a sound understanding and application of `best practise` What the care home could do better: The home continues to provide excellent service to the people using the service. They are continually exploring ways in which they can improve their service, and listen and act on suggestions from service users and staff. No requirements or recommendations of good practise were made on this visit. Random inspection report Care homes for older people Name: Address: The Grange Chertsey (2002) Ltd The Grange Ruxbury Road St Anne`s Hill Chertsey Surrey KT16 9EP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mavis Clahar Date: 2 0 0 5 2 0 1 0 Information about the care home Name of care home: Address: The Grange Chertsey (2002) Ltd The Grange Ruxbury Road St Anne`s Hill Chertsey Surrey KT16 9EP 01932562361 01932560858 grangechertsey@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Diana Mary McWilliam Type of registration: Number of places registered: Conditions of registration: Category(ies) : The Grange Chertsey (2002) Ltd care home 62 Number of places (if applicable): Under 65 Over 65 0 62 dementia old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 62 0 The Grange is a large old detached property set in spacious private gardens. The service is a Care home with nursing (N) and provides twenty-four hour care for up to sixty two older people. There are five double bedrooms and which all have en-suite facilities that include a toilet, basin and bath. There are spacious communal areas that includes two lounges, two dining rooms and a bright and airy conservatory looking out Care Homes for Older People Page 2 of 8 Brief description of the care home onto the main gardens. The home has recently added an extension to the first floor that has an additional 19 bedrooms. The service provides a range of activities and events for residents to attend both in-house and within the local community. The fees at the home range from 650.00 per week to 850.00 pounds per week. Care Homes for Older People Page 3 of 8 What we found: This unannounced site visit, which forms part a random inspection to be undertaken by the Care Quality Commission, (CQC) was undertaken by Mrs. Mavis Clahar on the 20th May 2010 and lasted for three hours; commencing at 10:45 hours and concluding at 13:45 hours. The registered manager of the home assisted on this inspection. The CQC Inspecting for Better Lives (IBL) involves an Annual Quality Assurance Assessment (AQAA) to be completed by the service, which includes information from a variety of sources. This initially helps us to prioritise the order of the inspection and identify areas that require more attention during the inspection process. This document was received by CQC (us) and is referred to throughout the report. This document was poorly completed and so failed to demonstrate the excellent service people living at this home receives. The information contained in this report was gathered mainly from observation by the inspector, speaking with a limited number of service users, with the manager and with care staff. Further information was gathered from records kept at the home and from the pre inspection questionnaires returned to us from service users and staff working at the home and the AQAA. The manager and staff are aware of the Laws regarding equality and diversity and this was reflected in the staff mix and service users mix. Service users in this home are mainly British Caucasians with some Caucasians from other ethnic minority groups and British non-Caucasians and reflect the population of the area in which the home is situated. We observed a calm and relaxed atmosphere within the home, with service users free to move around the home. The last key inspection of The Grange Chertsey (2002)Ltd was carried out on 15th June 2007 when a star rating of Excellent was awarded. On this visit we looked in-depth at one outcome area: Daily Life and Social Activities. The home ensures the staff along with outside entertainers manages the activities programmed for the service users. The Manager and staff in agreement with the service users and their relatives provide a range of activities based on the individual assessed and agreed needs, including their preferences, cultural beliefs and customs. The AQAA informs us that wherever possible relatives are encouraged to participate in the planning and carrying out of service users activities. Activities provided include board game, various crafts, knitting, reminiscence therapy, sing-a-long, scrabble, quiz afternoons, bingo and a wide range of board games and karaoke which is very popular with both staff and service users alike. The home also provides outside visiting entertainers to the home to provide extra activities for the service users. We were told the home has good contact with religious denominations and Holy Communion is provided for all service users who would like to participate. In discussion with service users we were told the home respects those service users who wish not to participate in an activity on any given day. Service users told us visiting is open, and that they can entertain their guests in their bedrooms in private or in the spacious communal areas of the home. Care Homes for Older People Page 4 of 8 Four of the service users spoken to said they had choice in their clothing and sometimes they receive help from their key worker. On the day of inspection all service users were dressed appropriately for the weather. We were told the Chef who has been at the home for a long time operates from a four-week menu and there is always a choice of three hot meals per day at mid-day, or salad at mid-day or the service user can choose their own food e.g. omelet etc. One service user told us there is always a choice of two hot dishes for the evening meal, or we can choose to have sandwiches filled with our own choice. Morning coffee and afternoon tea is served daily and our visitors are and our guests are served the same as us. We observed jugs of fruit juices and squash with glasses were placed in the lounges whilst service users were present, and staff was seen offering drinks to service users. The inspector did not sample the lunch, but service users said the food was very good, tasty and the right amount. The inspector observed the presentation of the food was done in a way to stimulate appetite. A choice of squash or fruit juices was served with lunch, which was served in the dinning room unless a service user requested to have their meal in their bedroom. We observed care workers interacting in a friendly but dignified manner with service users. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!