Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Highgrove.
What the care home does well We found the homes care plans were well maintained and the health and personal care needs of people were being met. The people we spoke to told us they were happy with the care and support being provided and they enjoyed living at the home. One person said, "The routines are very relaxed and I organise my day to suit my needs. I come and go as I please and go out most days for a walk to the shops. I can go to bed and get up when I want without feeling under pressure. I can attend to my own needs and don`t feel overpowered by the support provided by the staff". We found the healthcare needs of people are closely monitored and quick and appropriate action was being taken if there are any signs of deterioration. The people we spoke to told us they are well cared for and they enjoyed living at the home. One person who had recently been unwell said, "They really look after you when you are unwell" Medication practices observed during the visit were safe and good records had been maintained confirming people received their medicines as prescribed by their doctor. What the care home could do better: There has been no requirements or recommendations made of the home during this inspection. However, the manager of the home understands there is always room for improvement and they must continue to work hard to ensure the standards presently being provided continue to be met. During completion of the Annual Quality Assurance Assessment form the manager has identified some areas where she thinks the service being provided can be improved. These include continuing with the improvements being made to the homes environment and ensure their staff attend training which is relevant to their work. They have also identified the need to improve their admission procedure so that people who are anxious about moving into the home are reassured about the support they will receive. Random inspection report
Care homes for adults (18-65 years)
Name: Address: The Highgrove 88/90 St Annes Road Blackpool Lancashire FY4 2AT two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Wesley Cornwell Date: 1 8 0 5 2 0 1 0 Information about the care home
Name of care home: Address: The Highgrove 88/90 St Annes Road Blackpool Lancashire FY4 2AT 01253344555 01253406686 highgroveresthome@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Mrs Savitree Seedheeyan,Mr Anand Seedheeyan,Mr Islamuddeen Duymun Name of registered manager (if applicable) Ms Nicola Patricia Bryan Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia mental disorder, excluding learning disability or dementia Conditions of registration: The service is registered to accommodate a maximum of 30 service users to include up to 25 service users in the category DE (dementia) and up to 5 service users in the category MD (mental disorder). Date of last inspection Brief description of the care home The Highgrove Care Home is situated on St. Annes Road, Blackpool. It is registered for 30 people of either sex.The Highgrove is registered to care for people who have Dementia and Mental Illness. The home is close to a variety of shops and amenities,
Care Homes for Adults (18-65 years) Page 2 of 8 care home 30 Over 65 0 0 25 5 Brief description of the care home and bus services run from close by to Blackpool town centre and other areas of the town. There are some double rooms, but the majority of service users are accommodated in single bedrooms. The home has a private garden to the front of the house; the rear of the house is paved. A lift is available that services both floors. The home has a Statement of Purpose and Service User Guide providing information about the care provided, the qualifications and experience of the owners and staff and the services people can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is available from the manager to help people make an informed choice whether to move into the home. The range of fees charged by the home are two hundred and ninety five pounds and nineteen pence to three hundred and seventy one pounds and forty six pence covering all aspects of care, food and accommodation. The manager of the home provided this information on the 18th May 2010. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This unannounced random inspection was carried out to assess how the home was meeting the health and personal care needs of the people in their care and how complaints are handled. During the inspection we looked at care plan records and the homes complaints procedure. We also spoke to the manager and owner, three staff members and three people who live at the home. The two care plans we looked at had been structured to ensure the health and personal care needs of people were being met. They were well maintained, kept under review and daily entries were being made documenting the care and support being provided. Daily entries had been documenting where health problems had been identified and the action taken by the home. Visits from healthcare professionals had been documented and the outcome recorded. The care plans confirmed the mental health and well being of people were being monitored and appropriate action taken when needed. One care plan had clearly documented the action the home had taken where the health of one person was causing concern. The information recorded was detailed and confirmed the home had acted quickly to address the persons health problems. One person we spoke to said, I am very happy living here. Its just like home. The manager and her staff are very supportive and caring. I havent been well recently but I couldnt have been looked after better anywhere The three people we spoke to told us they were happy with the level of personal care support they received and said they were encouraged to be independent and attend to their own needs. They told us they were able to attend to their own care and personal hygiene needs and were happy with the level of supervision and guidance available to them. The routines we observed during our visit were relaxed and we were told the staff were friendly and helpful. They said the staff were very polite and respectful, they were very happy with the care being provided and didnt feel they could be looked after better anywhere. One person we spoke to said, I have only been in the home a short while but I am very satisfied with the care and support being provided. The routines are very relaxed and I organise my day to suit my needs. I come and go as I please and go out most days for a walk to the shops. I can go to bed and get up when I want without feeling under pressure. I can attend to my own needs and dont feel overpowered by the support provided by the staff. This is not how I imagined life would be like in a care home. We spoke to two care workers on duty and they confirmed they always have access to care plan information and they told us these were easy to follow. They said they had received training on supporting people with mental health problems and felt confident that they had the competencies and qualities to meet the needs of the people in their care. Practice observed during our visit confirmed the staff on duty had a good understanding of the needs of people they were supporting and these were being met. Medication practices observed were safe and good records had been maintained. The staff members responsible for the administration of medicines had received training to ensure they had basic knowledge of how medicines are used and how to recognise and deal with problems in use. Care Homes for Adults (18-65 years) Page 4 of 8 We looked at the homes complaints procedure which explained to people very clearly how to make a complaint if they are unhappy with their care or have any concerns about the home. The people we spoke to told us they knew how to make a complaint. All said they were happy and had no reason to make a complaint. At the time of this visit the Care Quality Commission had not received any complaints about the home. The staff members we spoke to had received training about the protection of vulnerable adults and had a clear understanding of the procedures to be followed in the event of any allegations or suspicion of abuse or neglect. This should ensure the people living in the home are protected and safe. At the time of this visit the Care Quality Commission had not received any safeguarding referrals about staff working at the home. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
