Latest Inspection
This is the latest available inspection report for this service, carried out on 19th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Lady Nuffield Home.
Annual service review
Name of Service: The Lady Nuffield Home The quality rating for this care home is: The rating was made on: three star excellent service 2 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 1 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 165 Banbury Road Oxford Oxfordshire OX2 7AW 01865888500 01865553040 enquiries@ladynuffieldhome.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Lady Nuffield Home Number of places (if applicable): Under 65 Over 65 0 30 The maximum number of service users to be accommodated is 30 The registered person may provide the following category of service only: Care home only( PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Lady Nuffield Home is managed by a charity governed by a Board of Trustees. The home provides care for up to 30 residents over the age of 65, both male and female. It is not registered to admit those with a physical disability or a diagnosed dementia, but strives to continue to care for those who become so as long as it can meet their needs. The home is situated in the Summertown area of North Oxford and is close to shops, restaurants and other community facilities. The home offers private accommodation in
Annual Service Review Page 2 of 6 2 2 0 1 2 0 0 9 single rooms, many with en-suite facilities, and updated communal areas, including a dining room/conservatory. All rooms have television, digital telephone service and a call system. There are two passenger lifts providing access between the first and the ground floors, for those who find stairs difficult. The gardens provide a useful and interesting outdoor area with trees, paving, lawn areas and seating. The registered manager runs the home with a team of care assistants and kitchen and housekeeping staff and the Board of Trustees oversees this management. The fees range from £495.24 to £617.21 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys, seven (of ten sent) completed by people who live in the home, they were completed by individuals themselves or with the help of family members. We checked what the service has told us about things that have happened, these are called notifications and are a legal requirement. We looked at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. We looked at relevant information received from other organisations. We looked to see if other people have told us anything about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. The home continues to let us know about things that have happened since our last key inspection, they work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. The seven surveys returned to us from people who use the service were complimentary about the care offered, everyone completed all the questions positively. Comments made by people included, I cant imagine what the home could do better ,Im quite happy thank you,it tries to make you feel part of the family,could not be bettered, the home does everything well, especially responding quickly to help whenever it is needed, they do everything well and the relationship between staff, nurses and patients is good. Laughter is often to be heard in the corridors. One survey suggested that the home could organise a weekly shopping trip for people whose families and friends do not live not close by. The AQAA noted that there have been several developments, some as a result of listening to the views of the people who use the service. There have been developments in enhancing the environment to make it a more comfortable home for those who live there, providing a wider range of equipment to ensure those people with disabilities are able to maintain independence, up-dating application and reference forms used in staff recruitment to further ensure the suitability of staff to work with vulnerable people and a review of handover times so that staff are better able to meet Annual Service Review Page 4 of 6 the needs of people. The AQAA reported that further developments are planned for this year (2010) these include, converting all rooms to en-suites to afford people more privacy, training for the activities organiser so she is able to further develop the activities programmes and a personalised therapy service for those people who have mental health needs, to enable them to improve their quality of life. The AQAA reported that all Polices and Procedures are current and were reviewed in 2009. The home reported that two complaints have been received by them, one was upheld and both were resolved within 28 days. They confirmed that there have been no safeguarding incidents or concerns. No information about complaints or safeguarding issues have been received by the Commission since the last inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 22nd January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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