Care Home: The Laurels

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Annual service review Name of Service: The Laurels The quality rating for this care home is: The rating was made on: three star excellent service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 1 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 56 Lydia Road Walmer Deal Kent CT14 9JY 01304364275 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Michael Beales Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Laurels is a small, family type home, set in a quiet residential area of Walmer near Deal. It provides care and support for 3 clients with learning disabilities, and currently all of the clients and staff, with the exception of the manager, are female. The accommodation in the home is set over 2 floors and consists of two client bedrooms, a bathroom and an office/sleep in bedroom on the first floor with one bedroom, a lounge/dining room, a kitchen, and a shower room with toilet on the ground floor. 1 5 1 2 2 0 0 8 Annual Service Review Page 2 of 6 Outside there is a small lawned area to the front and a larger lawned garden area with to the rear with space for the clients and staff to sit outside, and a garden shed at the end of the garden. There are some small shops and local amenities within easy reach of the home, with the resort and town of Deal being about 20 minutes walk or a short drive or bus ride from the home. Walmer Castle is also just a short drive away. The towns of Dover and Sandwich are also within easy driving distance. Clients are supported in the enjoyment of a wide range of activities and outings of their choice, some within the home and others in the local community. The current fees for the service at the time of the visit are £500 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment document that focuses on how well the outcomes are being met for people who use the service. It also provides us with some statistical and numerical information bout the service. Surveys returned to us by people using the service and from other people with an interest in the home. Information that we have about how the service has managed any complaints and concerns. Any notifications received, these are a legal requirement and tell us about things that have happened in the home and how the service has managed these issues. The previous key inspection report and the results of any other visits made to the service in past 12 months. Relevant information from other organisations. What other people, including key professionals, have told us about the home. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear, completed in good detail and provided us with all of the information that we asked. We looked at the information contained in the AQAA and our judgement is that the home continues to provide an excellent service and they are aware of any further improvements that they need to make. The current service users have all been resident in the service for many years. There is a stable staff team and care staff have continued to keep their training requirements up to date according to the information contained within the AQAA. Service users continue to access a good range of activities outside of the home. Residents have made positive comments about the service and surveys returned confirmed that they are happy living in the home. A visiting professional also returned a survey stating that all of the residents are happy, contented and well cared for. The staff are pleasant, friendly and caring. There have been no complaints or concerns raised in connection with the service over the past 12 months and no safeguarding vulnerable adult alerts have been made in this time. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened in the service since our last key inspection and they have shown us that they manage issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 15th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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