Latest Inspection
This is the latest available inspection report for this service, carried out on 13th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Leys.
Annual service review
Name of Service: The Leys The quality rating for this care home is: The rating was made on: two star good service 0 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Neil Fernando Date of this annual service review: 0 1 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Park Lane Sharnbrook Bedfordshire MK44 1LX 01234781982 T/F01234781982 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Lansdowne Care Services Number of places (if applicable): Under 65 Over 65 8 8 0 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Leys is a large six-bedded bungalow and a self contained two-bedroom flat set in the countryside on the outskirts of Sharnbrook. The home can provide residential care to eight adults with learning disabilities including those with physical disabilities. The home is staffed over a twenty-four hour period and is adjacent to a day care facility, provided by Lansdowne Care Services. All accommodation is on one level and there is ramped access to the buildings. Sharnbrook is about fifteen minutes drive from both Rushden and Bedford and there is a bus service to both towns. The service has its own transport, which assists residents to access facilities in both the village and nearby towns. A copy of the most recent inspection report from the Commission is available at the home for residents and visitors to read. The fees for this home vary from £1,212.00 to £2,240.65 per week. None 0 2 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and staff working at the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. This could be from health and social care professionals, representatives and other stakeholders. What has this told us about the service? The manager returned the AQAA to us on 10 September 2009, when we asked for it. It is clear and gives us the information we asked for. Responding to What our service does well? the Manager tells us, Residents are always able to discuss their needs or concerns with staff members, and appropriate support is always sought from professionals, such as GPs, community nurses, occupational therapist, community psychiatrist, chiropodist, optician, audiologist, dentist, speech therapists and physiotherapists. Staff are employed following a robust recruitment procedure and they are fully trained to mandatory requirements; all permanent staff (with the exception of new staff) holds at least an NVQ level 2, the manager will be working towards NVQ level 4 and the leadership in management for care qualification. Responding to how the service has improved in the last 12 months, the Manager wrote, We have further developed staff training, to meet the needs and allow staff to have more understanding with challenging, difficult or changing behaviours. We have ensured the residents are supported in maintaining their independence by allowing supervised access to the kitchen and encouraging them to prepare their own breakfast, lunch and snacks. We have allowed access at key times to the kitchen, this allows the residents that wish to improve on their life skills to do so with staff support on their home days. We have developed relationships with our residents relatives to empower them to be involved in the decision-making process and to encourage them to put forward their concerns and ideas. Our judgement based on the information in the AQAA is that the home is still providing a good service and they know what further improvements they need to make. Annual Service Review Page 3 of 5 We have received completed surveys from 6 residents, 1 relative and 5 staff members in respect of the quality of services offered at The Leys. Information received is very positive. Examples of comments from residents include Staff allow me to have my own space, They help me with making decisions and They give me support. A relative completing a survey on behalf of a resident wrote In our opinion our son is looked after very well indeed and he is always treated with respect by all members of staff and like a normal adult. Our relationship with staff and management is very friendly and any concerns of ours is looked into immediately. I consider this to be the most caring staff team I have worked with, wrote a staff member in their survey. There have been no complaints received about the service to the home since the previous inspection in October 2008; the Commission has not received any in this reviewing period. There have been no safeguarding matters during the same period. The last inspection report dated 2 October 2008 indicates, Good assessments are carried out before people are admitted to the home. Identified health and personal care needs are being addressed; visitors are made welcome. Relationships between the staff and the residents were positive. Staff appeared committed and they were aware of the need to promote equality and diversity issues for the residents. We saw that staff were very polite, helpful and caring towards the residents; they were assisting people in a sensitive and dignified manner. They work well with the Commission and the service continues to provide good outcomes for its residents. What are we going to do as a result of this annual service review? We can inspect this service at any time, if we have concerns about the care and welfare of any residents or operation of the home. There is currently no evidence to suggest that an inspection is required in the near future. Our plan is to do a key inspection by 1 October 2010 , unless information is received to trigger an earlier inspection. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
