Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Lodge.
Annual service review
Name of Service: The Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Presdee Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 8 Lower Road Bedhampton Havant Hampshire PO9 3LH 02392452644 02392452644 lodge.office@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Manor Trust (Bedhampton) Number of places (if applicable): Under 65 Over 65 0 14 The maximum number of service users to be accommodated is 14 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the service are within the following category : Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Lodge residential home is part of an integrated scheme run by a trust (Manor Trust) as a registered charity, in the area for the care and accommodation of older people. Accommodation is provided at other locations (The Manor House, The Elms and The Waterloo Room) for people who are more active and not in need of personal care (but who receive companionship and support). The Lodge came into being in 1981 to meet the needs of people who were becoming too frail to live independently at the
Annual Service Review Page 2 of 6 No Manor House/Elms. The home provides accommodation on the ground and first floors. Local amenities, bus and rail links are within easy reach. The home is surrounded by landscaped gardens and is situated in a quiet, scenic area. It has 14 single bedrooms (8 of which have ensuite facilities) and communal areas. Twenty-four hour care is provided with 2 members of staff (awake) on duty at night. People wishing to live in the home or for whom arrangements are made to do so by relatives or other representatives are given written information about the home and the service that it provides and are also invited to visit the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Six surveys returned to us by people using the service and from eight staff members and one health professional. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection, which was carried out 9th November 2007 and the previous Annual Service Review carried out on 8th November 2008. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us the home is clean and fresh and they enjoy their meals but are concerned sometimes by the lack of staff available to help them and the lack of activities. Comments included, Cooking is very good, another resident stated, Lovely fresh food, with generous portions. With regards to staff being available four residents had stated staff are usually available when they needed them, one had stated, always and one had stated sometimes. One resident wrote, I hesitate to use the call button sometimes, when I could really do with some help, because the staff although always willing are so very busy. Another person wrote Never enough staff. We received comments from eight members of staff. They felt they received good support from their manager. Comments from staff included, We provide an environment which the residents can feel cared for and safe. Another wrote, We see people as individuals and meet their individual needs. Annual Service Review Page 4 of 6 Both residents and staff highlighted the lack of activities. Half the surveys received from residents stated there was usually activities they could join in with and the other half had stated sometimes. One residents when asked. What the home could do better?, stated, Organise more get together.Three staff members stated the home could be improved with more activities. One staff member wrote, We are busy doing tasks, I occasionally feel we do not spend enough time with the residents just listening and talking. Another staff member wrote, More interaction, games and activities. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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