Latest Inspection
This is the latest available inspection report for this service, carried out on 21st January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Mews Nursing Home.
Annual service review
Name of Service: The Mews Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 6 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Bowater Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Southburn Terrace New Herrington Houghton Le Spring Tyne & Wear DH4 7AW 01915120097 01915120959 the.mews@fshc.co.uk www.fshc.co.uk Tamaris Healthcare (England) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 1 0 0 0 50 40 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This home provides fifty places for older people. This includes five respite places for persons requiring palliative care. The home is purpose built and the internal space is generous. There are a variety of lounge and dining areas. The bathrooms and toliets have handrails and appropriate equipment for disabled service users. The home is constructed in a traditional style incorporating brick and a tiled roof. It has two floors with passenger lift access to the upper floor. Ground floor access is level. The home
Annual Service Review Page 2 of 6 1 6 1 2 2 0 0 8 stands in grounds shared with another care home. The garden area is well maintained and there is adequate parking. There is a secure patio area for service users. The home is located in a village and there are local facilities close to the home including shops. The current scale of charges is 407 pounds per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received,or asked for,since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service.The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service,these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? There was a delay in sending the annual quality assurance assessment (AQAA). It was sent after a reminder was given and was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home has a manager who has yet to become registered with the Commission. Prior to admission to the home,you told us that a new assessment tool has been introduced and that all relevant parties are involved to ensure that prospective service users needs can be met. The information provided informs us that the service has procedures in place to safeguard and protect service users,these include:robust recruitment practices,thorough assessment of service users needs,staff training and development,and that detailed health and safety procedures are in place. There have been two complaints and one safeguarding referral during the last twelve months and you said that all staff have worked with other agencies to resolve any issues. You said that improvement continue to be made in all aspects of the service based on the views of others. You address any issues around equality and diversity and show how these are positively promoted in practice. Information provided shows that there is a skilled staff team who support and promote peoples social and health care needs. And make sure people are able to maintain and Annual Service Review Page 4 of 6 improve their independence. Although surveys were sent out to the service for distribution none were returned by the due date. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14 December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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