Latest Inspection
This is the latest available inspection report for this service, carried out on 11th June 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Old Rectory.
Annual service review
Name of Service: The Old Rectory The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Rogers Date of this annual service review: 1 1 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lanfranc Gardens Harbledown Canterbury Kent CT2 8NJ 01227768004 01227471159 rectory-home@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Edna Page Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Jaykant Bhovanbhai Jobanputra Number of places (if applicable): Under 65 Over 65 0 20 The maximum number of service users to be accommodated is 20 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Old Rectory is a large detached building situated near the centre of Canterbury in the village of Harbledown. It is registered to provide accommodation and personal care support for up to twenty residents. Most of the bedrooms have en-suite toilets. All
Annual Service Review Page 2 of 6 There is a Registered manager in post. bedrooms have a call-bell and the majority have telephone points. Communal space includes a dining room, two lounges and a heated conservatory. There is ample parking space to the front of the building. There is a large well-maintained lawn to the front of the building with mature trees and shrubs. Garden seats are available at various vantage points for residents to use in fine weather. There is close access to the A2 with links to London and the home is close to Canterbury city centre with all of its amenities. Information about the home is made available to prospective residents on request. Current fees are from about 345.67 to 620.00 pounds per week. For more information about the fees and services please contact the Provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment or AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last key inspection of this service was 23.07.08 when we rated this service as 2 star good. The report from this inspection can be seen on our website or at the home. The home returned their Annual Quality Assurance Assessment when we asked for it. This gives information about what the home does well, what could be better and how they intend to improve. The AQAA is not very detailed. Most parts of the AQAA have one sentence answers. It does not give us much information about how they intend to improve outcomes for the people who use the service. The AQAA shows that they seek the views of service users about the service provided. The manager speaks to residents daily and speaks to relatives when they visit. Residents have key workers so can talk to someone about any problems. The Provider visits weekly and talks to relatives and residents. Annual surveys are sent out to gain peoples views about the service and they have started to have residents meetings. The AQAA shows that peoples views have lead to limited change in practice, which is changes to the menu. The AQAA says they record equality and diversity support needs at the assessment stage. They plan to support equality and diversity further by introducing key workers. They have identified that a barrier to improvement was having no Registered Manager for a while. This has now been addressed and there is a manager in post who is registered with us. This means she has passed the fit person process. There is some evidence in the AQAA as to why the home is good value for money. They continue to carry out assessments of people needs before they move in and offer trial visits. They plan to try to involve family members more at the assessment stage. They say they could be better at reviewing care plans monthly and training staff. They Annual Service Review Page 4 of 6 have improved by introducing key workers and plan to improve by organising staff training and maintaining standards. There is information about the home which now includes a summary of service users opinions. The AQAA shows that they now offer a more varied choice of meals and plan to offer more stimulating activities and outings. The AQAA shows that they carry out nutritional assessments and 2 staff have been trained in malnutrition care and how to assist people with eating. There is a complaints procedure that is displayed. The Commission have had no complaints about the home since the last inspection. The AQAA says the home have dealt with some complaints within 28 days in the last 12 months. The Provider said that all of these complaints were minor as the home prefers to be open and transparent and record minor niggles as complaints. For more information please contact the Provider. They have improved the systems to safeguard service users money and they plan to update staff in how to safeguard people from harm and abuse. The AQAA says that the maintenance of the home is up to date. There has been some redecorating especially in the kitchen. They plan to install a second ramp at the rear of the building. A handy man is employed who carries out continuous decorating and maintenance. The AQAA does not tell us much about the staff at the home. The staffing section of the AQAA talks about the service user guide, weekly visits by the Registered Provider and the recruitment of a new manager. The AQAA does say that staff are supervised, that recruitment checks are carried out and that there is a staff development programme. There is a new manager since the last inspection who started work at the home in August 2008. The manager is registered with us so has been through and passed the fit person process. The AQAA says that health and safety is a priority and that the required health and safety checks are carried out of the premises and equipment. They have the required policies and procedures. What are we going to do as a result of this annual service review? We will carry out a Key inspection by 23/07/10. We can inspect at any time if we feel that people are not safe. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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