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Care Home: The Priory

  • Romford Road Pembury Tunbridge Wells Kent TN2 4AY
  • Tel: 01892823018
  • Fax: 01892825298

Residents Needs:
Old age, not falling within any other category, Dementia

Latest Inspection

This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for The Priory.

Annual service review Name of Service: The Priory The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Williams Date of this annual service review: 0 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Romford Road Pembury Tunbridge Wells Kent TN2 4AY 01892823018 01892825298 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The Priory (Pembury) Ltd Number of places (if applicable): Under 65 Over 65 30 0 0 30 The maximum number of service users to be accommodated is 30. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Priory is situated in a rural setting within Pembury near Tunbridge Wells. The Priory offers care for older people with dementia. The current owners purchased the home in September 2003. The home is set in 4 acres of woodland and garden that is mostly laid to grass. The home is an old house that is on four floors; there is lift access to all levels. The day areas are on the ground level; there are comfortable lounge Annual Service Review Page 2 of 6 areas and a dining room, the home also has a hairdressing room.The bedrooms are situated on each level; the basement also contains the kitchen, visitors room, laundry, the maintenance persons room and storage. The weekly fees range from £595.00 to £750.00. These figures are based on rooms irrespective of funding arrangements. Extra charges are made for newspapers, hairdressing and chiropody. The homes last inspection report is available on request at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. A telephone conversation with the manager. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. At the last inspection 2 requirements and 2 recommendations were made. The requirements were around the recording of medication, there were gaps in the records making it unclear as to whether medication had been given or not. The deputy manager now audits medication records monthly and all staff have received further training from a recognised source. The deputy also carries out medication competency assessments regularly on the staff. The other requirement was to ensure sufficient tables were available for residents in communal areas, a variety of tables have been purchased and are used by the residents. The recommendations were regarding the shared rooms, the manager confirmed that following objections from neighbours planning permission has again been sought to improve the building, which in turn will improve the interior space including the shared rooms. People living in the home always tell us that they are happy there. They are particularly pleased with the care and the friendly, homely atmosphere. They commented very positively about the staff, they also say they are very pleased with Annual Service Review Page 4 of 6 the activities. One comment was all staff are polite and friendly another was the activities and entertainment are good. We received comments from health and social care professionals, they continue to be satisfied with the quality of the care. One comment was They try hard to meet the individual needs of the residents another said They communicate and work well with us Staff also returned surveys to us, they say they receive the training and support they need to do their jobs and they enjoy working in a friendly team. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. Some areas the home identified they wished to develop have already been completed, residents now can enjoy using the gazebo in the good weather, an electronic newsletter is distributed to relatives and health professionals on a monthly basis. The activity coordinator has attended training to provide residents with hand and foot message. One of the homes future plans or improvement are to further develop their end of life care. The service works well with us and have shown us that they continue to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 11th July 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: Web: We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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