Latest Inspection
This is the latest available inspection report for this service, carried out on 28th April 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Priory Grange Potters Bar.
What the care home does well The Management and Staff of the home have a difficult task in balancing the independence of the young people who live in this home while ensuring their safety. We found that they are successful in balancing this risk and promoting independence of the residents. Residents are encouraged where possible to have an active social life and social contact outside the home. An example of this is that all residents are encouraged to choose a hairdresser outside the home and they are escorted by a staff member on their visit. The home has transportation for the residents but is aware that this needs to be extended and they told us that they have plans to do this by encouraging more staff to take on the role as driver. In the past year the home has maintained it preferred provider status with the MS society and improved relationships with the Huntington`s Society. The home maintains a good environment through investing in refurbishment and having an ongoing maintenance plan. The home has a training programme on line that all staff can access at any time. We were told that this is very successful with a very high proportion of staff using the programme. The home is managed in an open and transparent manner. The manager has kept us informed of any serious incidents in the home and she has followed the appropriate safeguarding procedures. This is what some of the residents told us about living at the Priory: `they attend to all my needs` `the staff are kind and will do anything for you` `the food is very good, I like the bb-qs best`. Staff told us `I enjoy looking after the residents and empowering them by giving them as much choice as possible`. We found the health and welfare of the residents to be of a good standard with good infection control measures in place. We tasted the lunch and found it to be of good appearance and to be tasty. Residents told us that the food is good and that there are always choices on offer should they not like the main course. Staff told us that they felt well supported and that if they had a problem they would talk to the manager. What the care home could do better: Some of the resident we spoke with told us that staff tell them when they are very busy. The residents told us that they don`t like this and feel that they cannot always ask for their needs to be met. We fed this back to the manager who assured us she wouldaddress this issue straight away. Random inspection report
Care homes for adults (18-65 years)
Name: Address: The Priory Grange Potters Bar 190 Barnet Road Potters Bar Hertfordshire EN6 2SE two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Marian Byrne Date: 2 8 0 4 2 0 1 0 Information about the care home
Name of care home: Address: The Priory Grange Potters Bar 190 Barnet Road Potters Bar Hertfordshire EN6 2SE 01707858585 01707858080 janetpannell@prioryhealthcars.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Janet Pannell Type of registration: Number of places registered: Conditions of registration: Category(ies) : Priory Rehabilitation Services Ltd care home 66 Number of places (if applicable): Under 65 Over 65 0 physical disability Conditions of registration: 66 There are currently 6 service users over the age of 65 who were admitted when the home was registered for Older People. This number must be reduced when a service user moves on with no further admission of a service user under the OP category. Date of last inspection Brief description of the care home Priory Grange is a care home providing nursing care for 66 people with a physical disability. It is owned and managed by the Priory Group. The home is located in Potters Bar, set back from the main Potters Bar to Barnet Road and is close to the High Street shops, pubs and other amenities. The home was opened in 1995 and consists of a three-storey building with a newer purpose build extension (Hadley Unit). All the homes bedrooms are single accommodation with en-suite facilities. There are Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home passenger lifts in both Units. The grounds are easily accessible. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
We conducted a Random Inspection site visit at the Priory Grange Potters Bar on the 28th April 2010. We found the home to be well managed and run in the best interests of the people who live there. We found staff to be engaged with the residents. We observed staff interact with the residents in a manner that promoted their dignity and independence. We spent time with the Management of the home who updated us on how the home is ensuring the health and welfare of the residents is promoted. We spoke to residents who told us that they are well looked after and that they are happy with the social life on offer in the home. What the care home does well: What they could do better:
Some of the resident we spoke with told us that staff tell them when they are very busy. The residents told us that they dont like this and feel that they cannot always ask for their needs to be met. We fed this back to the manager who assured us she would
Care Homes for Adults (18-65 years) Page 4 of 8 address this issue straight away. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
