Care Home: The Saplings

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Annual service review Name of Service: The Saplings The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Philpott Date of this annual service review: 0 1 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Wilton Orchard Fons George Taunton Somerset TA1 3JS 01823324832 Telephone number: Fax number: Email address: Provider web address:   esweeting@somerset.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Somerset County Council (LD Services) Number of places (if applicable): Under 65 Over 65 7 7 0 0 Registered for one named person over the age of 65 years, as stated in the application letter to vary registration dated 22 November 2005. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Saplings is registered with the Commission for Social Care Inspection to accommodate up to seven people with a learning disability and a physical disability. At the time of the inspection there were seven people living at the home and therefore the home has no vacancies. The registered provider is Somerset County Council (Learning Disabilities Services). The registered manager is Mrs. Liz Sweeting. Mrs. Sweeting has been the manager at the home since it opened in 1992. The home reregistered in March 2006 when the county council (Community Directorate for Learning Disabilities) became the registered provider. The Community Directorate had provided management and staffing at the home since the home originally opened in 1992. The Annual Service Review Page 2 of 6 responsible person for the home is Mr. David Dick. The Saplings is a purpose built care home with accommodation on the ground floor. It is situated in a quiet residential area, close to Vivary Park. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received comments from 3 relatives of people living in the home. All continue to be very satisfied with the quality of the care. One relative commented the overall standard ..is so good.. and encourage my relative with their hobby. Another relative said on every occasion that I have been able to visit my relative they have been clean and immaculately dressed and obviously been well cared for. The staff seem to have a friendly relationship with them, understanding and attending to needs in a exceptional manner. The home is clean and comfortable and a good atmosphere exists between staff/residents and visitors. I wish that everyone who needs care could be as well cared for. The third relative commented provides very good personal care and food. Also aims to give individuals a good quality of life, and there are some excellent staff in the team. This relative had concerns that they were not always being kept informed but confirmed that they thought this has now been addressed. We received comments from three social and health care professionals. They told us the service always provide good quality care and support especially around personal care, and always very welcoming. The service users appear to be happy and well looked after. One professional commented that some decisions could be made earlier with the multi disciplinary team rather than the home doing things by themselves. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 24th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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