Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Willows.
Annual service review
Name of Service: The Willows The quality rating for this care home is: The rating was made on: two star good service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian. Wright Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Halvarras Park, Halvarras Road Playing Place Truro Cornwall TR3 6HE 01872865588 Telephone number: Fax number: Email address: Provider web address:
mail@dcact.org Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Spectrum (Devon and Cornwall Autistic Community Trust) Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is 3. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Willows is a home providing personal care and accommodation for up to three adults with a learning disability. The registered provider is Spectrum, an organisation that provides specialist care for people with autism. The aim is to provide them with specialist support in a domestic style environment. There is a manager in charge of the home on a day-to-day basis. A team of care staff assists them. Senior managers from within the organisation are available to provide specialist support and assistance where necessary.
Annual Service Review Page 2 of 6 2 6 1 1 2 0 0 8 The home is located in the village of Playing Place, close to the city of Truro. There is reasonable access to public transport and the home has its own vehicles to assist service users to access the local community. The home is a single storey building, set in its own grounds and is set off the main road. There are three single bedrooms for use by the service users. The home has a combined lounge and dining room, a kitchen, separate laundry room and two bathrooms. There is a lockable office, which also functions as a sleeping in room for staff at night. The home has a large garden and some off- street parking space. There have been some adaptations, with the provision of grab rails to assist people with specific physical disabilities to access the building. At the last key inspection, fees ranged from £908.17 to £2104.50 per week. There are additional charges for hairdressing, private chiropody, personal newspapers, dry cleaning, alcoholic beverages, off-site entertainment, confectionary and stationary. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: *The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. *What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. *The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The registered persons have sent us their annual quality assurance assessment (AQAA) when we asked for it. It was comprehensive and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. We received completed postal surveys from some staff who work at the service and people who live at the service. These were generally positive although some comments were received that staffing levels could be higher to assist people living in the home with their activities. Respondents said where possible moving staff from the home-at short notice- from the unit to cover shifts elsewhere should be avoided. Otherwise people using the service said they were happy with their lives there, enjoyed the food and the activities they participated in. We have not received any concerns, complaints or allegations of abuse about people using this service. Since the last key inspection we have received some notifications, which are required by law, but the incidents which have occurred appear to have been dealt with appropriately and have not have caused us any concern. We have had no contact from other organisations (e.g. health or social services departments) which cause us any concern about how people are supported at the service. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection within the prescribed frequencies required by regulation (currently three years). However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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