Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Willows.
Annual service review
Name of Service: The Willows The quality rating for this care home is: The rating was made on: two star good service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paula Cordell Date of this annual service review: 1 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Summer Lane West Wick Worle North Somerset BS24 7TF 01934510404 01179699000 jill.marshall@brandontrust.org www.brandontrust.org The Brandon Trust Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The maximum number of service users who can be accommodated is 7 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability (Code LD) Physical disability (Code PD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager Mr David Rogers was appointed in April 2009. Mr Rogers has submitted an application to become the registered manager for The Willows and another service operated by The Brandon Trust. 2 0 0 1 2 0 0 9 Number of places (if applicable): Under 65 Over 65 7 7 0 0 Date of last key inspection: Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service The Willows is a small, homely provider offering care for up to 7 service users with severe learning, physical and sensory disabilities. The Willows is a pleasant bungalow situated in a quiet cul-de-sac on the outskirts of Worle. The home has single rooms and has been extensively adapted to meet the needs of service users. The team strive to provide a broad range of life experiences both inside and outside of the home environment. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to use by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The last visit to the home was on the 20th January 2009. This provided evidence that the home was providing good outcomes for the people living in the Willows. This report can be sought from the Care Quality Commissions Web site. No surveys were received from the people using the service. This may have been due to the communication of the individuals who have complex learning and physical disabilities. However, it was noted at the last visit that the staff were aware of the individual communication styles in the home. Feedback from staff was generally positive with clear information being given to enable them to fulfil their roles in the home, good packages of training with support in place. However two staff said that the communication in the home could improve. This was also highlighted in a survey from a professional who identified that the home could improve by better communication and consistency within the staff team. One member of staff highlighted that there should be more appreciation given towards the staff. Annual Service Review Page 4 of 6 One member of staff said that the team is stable with many of the staff having worked in the home for many years. In addition the staff are flexible and bank is rarely used as shortfalls are covered by the staff team to ensure that a consistent approach is given to the individuals. The same member of staff said that the staff have an open communication and are supportive of each other. Two surveys were received from relatives both said they were happy with the service and support offered and the level of communication between the family and the home. One relative said the support and care offered to X is excellent. They do everything to make Xs life very good and they consider Xs health and social needs first. I am very happy with the Willows and the staff team. A further comment was made by the second relative who said I have not had any problems and my relative is well cared for and always appears happy. There has been a change of management in the home and whilst Brandon has kept us informed of the situation, there has been a significant delay in an application being submitted to enable the manager to be registered with the Care Quality Commission. The manager has responsibility for another service that is also registered with the Care Quality Commission. When contact has been with the service the staff have been able to contact the manager promptly. The home continues to let us know about things that have happened since our last visit and they have demonstrated through telephone conversations where relevant they have managed and addressed the issues as detailed in the notification. There have been no complaints about the service as confirmed in the Annual Quality Assurance Assessment. No complaints have been received by the Care Quality Commission. What are we going to do as a result of this annual service review? We will continue to inspect this service within the timescales as per the legislation. However, we can inspect this service at any time if we are concerned about the well being of the people living at The Willows. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
