Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Thornley Leazes Care.
Annual service review
Name of Service: Thornley Leazes Care The quality rating for this care home is: The rating was made on: three star excellent service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Blake Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Thornley Gate Allendale Hexham Northumberland NE47 9HN 01434-683769 01434683769 thornleyleazes@btinternet.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Mrs M L Watson,Mr S Watson Number of places (if applicable): Under 65 Over 65 9 3 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Thornley Leazes is converted from a large detached domestic residence set in its own grounds on the outskirts of Allendale. Care and support is provided for twelve service users with a learning disability, three of whom are elderly. Two bedrooms are shared and non have en-suite facilities. There are two communal rooms used as lounge and dining rooms. The home has two bathrooms one of which also has a separate shower cubicle. Outside a summerhouse is used for activities and crafts. This home would not be suitable for anyone with a physical disability as there are short flights of stairs between areas on the ground floor and first floor and there is no lift between the floors. Inspection reports and information about the home are readily available. The homes weekly charges are £370. None 0 2 1 2 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The home sent us information this included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Have your say surveys from people who use the service, staff and supporting health professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. Surveys were sent out and good responses were received, seven service users, seven staff and one health professional surveys were returned. Comments from people who use the service included I go for walks which I love can always ask the staff or manager if I have a problem as they are very understanding staff are very good with me carers are very good and listen if I have any problems I love being at Thornley Leazes I get on well with the staff and other residents we go on holiday and days out on trips which I love not sure I sat down properly to think about my move here I love it here around Hexham been here fifteen years now the staff are very generous and considerate it is spotless I am very happy living at Thornley Leazes sometimes I need help to make decisions I like to go to drama on Saturdays on a Sunday I prepare the dinner the staff and me polish and clean every day some of the staff listen to me other staff do not have much time very happy we go out to picnics, trips to Blackpool and parties my parent brought me to meet everyone at Thornley Leazes I go to Northumbria Daybreak and we go cycle riding and out and about at Thornley Leazes we go out on trips, to the seaside, I go home at weekends Annual Service Review Page 3 of 5 sometimes. Staff commented support the service user to take part in activities in and out of the home support for people to be as independent as possible and contribute to their care plans communicate the individuals needs, wishes and preferences the owner and manager are very supportive to both resident/staff and actively encourage independence, mobility, choices, and support to all staff, residents and visitors/families to Thornley Leazes staff are caring and patient all residents needs are met and every effort is made to ensure that they are happy, healthy and content Thornley Leazes always works and aims to give the residents the best quality of life, both in and outside of the home, holidays, trips, shopping, outings so all lead full and active life gives excellent care to residents have good working staff and manager who work together well Thornley Leazes is an excellent place to work staff and management are great people to work with and the residents are so loving to be with it is a great privilege to work with such a lovely home organises lots of outings and holidays give the residents lots of choice about meals, trips etc clean, comfortable rooms the home has longstanding staff who know the needs of the residents extremely well staff work excellent as a team I love working here, it is a friendly and caring home with residents who are contented and happy and leading a fulfilled lifestyle I am proud to be a staff member here. Supporting health care professionals commented clients are treat as individuals staff are cheerful, caring and respectful to clients they contact the health centre if there are any concerns of if they need advice. The home has informed CQC of any events that have happened since our last key inspection but there have been no cause for concern. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
