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Care Home: Ticehurst Nursing Home

  • Whitchurch Close Aldershot Hampshire GU11 3RX
  • Tel: 01252311832
  • Fax:
  • Planned feature Advertise here! NYR

Ticehurst Nursing Home is a purpose built care home, which was an initiative between Hampshire County Council, Hart Primary Care Trust and Blackwater Valley. The home is in Whitchurch Close, Aldershot, in a residential area close to local shops and other amenities. The home was initially registered in March 2005, but has been re-registered to combine the two wings, one of which provides nursing care and the other residential care. There is one registered manager and a senior nurse takes responsibility for theAnnual Service Review nursing wing. The home continues to provide accommodation for up to forty-eight older persons who may have dementia and need nursing care in one wing and for up thirty-eight older people who do have dementia and need personal care, but not nursing, in the other. There is a secure garden that is accessible by residents from both wings. Residential accommodation is provided over two floors with stairs and lifts giving access to each floor. There is one large dining room, a large lounge, four smaller lounges, an activity room and a snoezelen for the residents to relax in. All of the bedrooms are single and there are toilets and bathrooms located nearby at regular intervals. Bedrooms in the nursing wing have their own ensuite facilities.Annual Service Review

  • Latitude: 51.23099899292
    Longitude: -0.74699997901917
  • Manager: Mrs Daphne Paviour
  • Price p/w: ~
  • UK
  • Total Capacity: 86
  • Type: Care home with nursing
  • Provider: Hampshire County Council
  • Ownership: Local Authority
  • Care Home ID: 16849
Residents Needs:
Old age, not falling within any other category, Dementia

Latest Inspection

This is the latest available inspection report for this service, carried out on 16th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Ticehurst Nursing Home.

Annual service review Name of Service: Ticehurst Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Bowman Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Whitchurch Close Aldershot Hampshire GU11 3RX 01252311832 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Hampshire County Council Number of places (if applicable): Under 65 Over 65 86 0 0 86 The maximum number of service users to be accommodated is 86. The registered person may provide the following category/ies of service only: Care home with nursing only - to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ticehurst Nursing Home is a purpose built care home, which was an initiative between Hampshire County Council, Hart Primary Care Trust and Blackwater Valley. The home is in Whitchurch Close, Aldershot, in a residential area close to local shops and other amenities. The home was initially registered in March 2005, but has been re-registered to combine the two wings, one of which provides nursing care and the other residential care. There is one registered manager and a senior nurse takes responsibility for the Annual Service Review Page 2 of 7 nursing wing. The home continues to provide accommodation for up to forty-eight older persons who may have dementia and need nursing care in one wing and for up thirty-eight older people who do have dementia and need personal care, but not nursing, in the other. There is a secure garden that is accessible by residents from both wings. Residential accommodation is provided over two floors with stairs and lifts giving access to each floor. There is one large dining room, a large lounge, four smaller lounges, an activity room and a snoezelen for the residents to relax in. All of the bedrooms are single and there are toilets and bathrooms located nearby at regular intervals. Bedrooms in the nursing wing have their own ensuite facilities. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service 2. Surveys were completed by four residents, some of whom were assisted by their relatives, giving their views on the service. Staff members completed five surveys, giving their views on the service provided to the residents and on how they are supported by the management to carry out their roles. 3. Information we have about how the service has managed any complaints or allegations. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection report and Annual Service Review. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear, detailed and gave us all the information we asked for. The service confirmed that the residents, their relatives and representatives had been regularly consulted about the running of the home, and that changes had been made as a result of listening to their views. We have involved residents and relatives in a garden makeover, introducing flowers and shrubs of the residents choice, the AQAA recorded, and to promote equality and diversity, we have established a relationship with Rushmoor Voluntary Services, who keep us updated with the local community, and we are planning cultural theme days. The AQAA confirmed that the management were aware of how they could make improvements for the benefit of the residents, recorded improvements in all outcome areas and further improvments planned over the next twelve months. Some of the improvements made over the previous twelve months included; developing a new care planning format, introducing vocational related training in catering, undertaking the National Gold Standards Framework for End of Life Care and introducing a more concise audit tool. Activity co-ordinators had been recruited and there were plans to provide a more structured 1 to 1 activity programme for those people who choose it. The AQAA recorded that a recent recruitment campaign had been successful, and also that five staff had achieved a National Vocational Award (NVQ) over the last twelve months, and that another six staff members had been nominated to undertake the qualification this year. Some environmental improvements completed over the previous twelve months included, developed a sensory garden for the enjoyment and stimulation of the residents and improving the interior environment by engaging in a partial re-decoration program. Three of the four residents, who returned surveys, recorded that they usually receive Annual Service Review Page 4 of 7 the care and support they need, and one that they always did. A relative commented in a survey, they supported their relative to complete that, appointments with the community dentist and optician take a very long time to be arranged, and that in the meantime, dentures and glasses often go missing. One resident confirmed that the staff always listen and act on what they say, and that the staff are always available when they need them. However, the majority of service users recorded that the staff were only available sometimes and sometimes listen and act on what they say. Two residents recorded that the home always makes sure they get the medical care they need and that the home always arranges activities they can take part in, the remaining two answered usually to these questions. Comments on what the home does well included, pleasant, cheerful staff always greet us when we visit and offer us a drink, entertainment and activities have improved, the nursing care is something the home does well and all the nurses are excellent, and the staff are more regular than they previously were, and they also speak English now, which they hardly spoke at all, previously. The areas residents and their relatives thought the home could improve upon included; the laundry seems to take a while at times and clothes available are consequently limited, one to one time with residents, we are unsure if this has ever come to fruition, and general maintenance such as replacing light bulbs, puttting curtains back on their rails and removing cobwebs would improve the environment. The five staff members, who returned completed surveys, confirmed that checks such as Criminal Record Bureau and references had been carried out before they started work to ensure that only those suitable to work with vulnerable adults would be considered. They also recorded that they were being given training, which is relevant to their role, helps them to meet and understand the individual needs of the residents, with respect to equality and diversity issues, keeps them up to date with new ways of working, and four recorded that it gives them enough knowledge about health care and medication. Three of the five staff, who completed surveys, confirmed that they were always given up-to-date information about the needs of the residents they support and two that they usually were. Four of the five staff members thought there were usually enough staff to meet the individual needs of all the people who use the service, and one that there never were. Four staff members commented under what the home could do better with comments of, more staff, more permanent staff, and the home would certainly benefit from more staff (these being permanent), as we find our service users appear to respond better to familiar faces. Staff comments on what the home does well included, cares for the residents very well and the staff, provides quality care to the service users, and Ticehurst Nursing Home is a good place to work. I feel well supported by my manager and we work well as a team. The AQAA recorded that two complaints had been received over the previous twelve months and that they had been resolved within twenty-eight days. 100 of the residents, who completed surveys recorded that there was always someone they could talk to informally if they were not happy, and that they knew how to make a formal complaint. One safeguarding referral had been made over the same period and an investigation had been carried out as a result. The home continues to let us know about the things that have happened since the last key inspection and they have shown us that they have managed issues well. Annual Service Review Page 5 of 7 The previous key inspection report completed on 17th October 2007 recorded good outcomes for residents in all seven outcome areas and no requirements or recommendations were made as a result of the report. The Annual Service Review, completed twelve months ago, confirmed that the home continued to provide good outcomes for the people who use it. The management work well with us and have shown us that their service continues to develop and take into account the views of all stakeholders in their plans for the future of the service. What are we going to do as a result of this annual service review? The Care Quality Commission (CQC) will continue to monitor the service and the schedule of inspection remains the same. However, the CQC can inspect the service at any time should there be any concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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