Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Treetops Residential Home.
Annual service review
Name of Service: Treetops Residential Home The quality rating for this care home is: The rating was made on: two star good service 2 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Crosby Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 3 Lower Northdown Avenue Cliftonville Margate Kent CT9 2NJ 01843220826 F/P01843220826 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Gracefind Limited Number of places (if applicable): Under 65 Over 65 0 24 The maximum number of service users to be accommodated is 24. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager has stepped down but remains working at the home. A new manager has been appointed. 2 4 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Treetops is a three-storey detached building, with bedroom accommodation on each of the three floors. There are 18 single bedrooms (10 of which have ensuite facilities) and 3 doubles. There is a shaft lift to all floors. Each bedroom has a call bell and television point. There are three separate lounge areas. Treetops is a non smoking environment
Annual Service Review Page 2 of 6 but there is a secluded garden to the rear, with a covered patio area. The home is situated in a residential part of Cliftonville, close to local shops and all public amenities. Public transport can be easily accessed and there is unrestricted on-street parking. Treetops has been under the same ownership for over 15 years. The staff team consists of a manager and carers who provide 24-hour care, including a member of staff awake and one member of staff who does a split night shift that includes 3 hours sleeping in. There are also separate catering and domestic staff. The range of fees can be obtained from the registered person or manager and are dependent upon the level of care and type of bedroom occupied. Additional charges are made for hairdressing, chiropody, toiletries, travel and escort. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits, that we have made to the service in the last twelve months. What has this told us about the service? The registered manager of the service has stepped down as manager but remains working part time at the home. A new experienced manager has recently been appointed. The home returned the annual quality assurance assessment (AQAA) documentation. The information contained in the AQAA was clear and informative, but needs to be more comprehensive. It identified areas that have improved in the last year and others where further developments are either planned or would benefit the people using the service. This included evidence that the service seeks the views of the people using the service and other stakeholders. The last key inspection report dated 24 October 2008 was positive. Choice of Home; Daily Life and Social Activities standards were quality judgement rated as excellent. Health and Personal Care; Complaints and Protection; Environment; Management and Administration; and Staffing standards were quality judgement rated as good. One requirement and two recommendations for good practice were made. A telephone conversation with the manager at the time of writing this report confirmed that the requirement in relation to staff training has partly been met, and further training is being arranged. The manager confirmed that the recommendations made at the last inspection visit have now been met. People were very positive about the service they were receiving, with positive comments also from relatives and other stakeholders. Since the last inspection the Commission has been notified of significant events at the home. The AQAA indicated a range of areas where improvements have been made in the last year for example the home has formed good relationships with outside professionals, management of the home aim to ensure that new staff are aware of individual needs and personal likes and dislikes. Staff records have improved and basic staff training has been updated. Annual Service Review Page 4 of 6 There is evidence from the AQAA that the service is continuing to look at ways of improving what they do, to ensure good outcomes for those receiving a service for example working to meet residents needs with outside professionals providing advice and equipment, ensuring families are fully involved with care and well being, ensuring residents are listened to and their needs are acted upon. There is on going maintenance and redecoration, and improvements made in the last twelve months as stated in the AQAA include for example painting and decorating rooms when rooms are available. In relation to equality and diversity the AQAA states residents are given choice whatever their disability and residents help to develop their care plan and their families and friends are involved in the home. The information provided by the home and other sources confirmed our judgement that the home is still providing a good service. The AQAA indicates that the work force work hard to provide a friendly and caring environment for the people who use the service within a person centred framework. They work well with CQC and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key inspection by 24 February 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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