Latest Inspection
This is the latest available inspection report for this service, carried out on 8th June 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Tudor Lodge.
Annual service review
Name of Service: Tudor Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Penny McMullan Date of this annual service review: 1 2 0 6 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 18-20 Manor Road Folkestone Kent CT20 2SA 01303251195 F/P01303251195 tudorlodge@1stchoicecarehomes.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Kanagaratnam Rajaseelan,Mr Kanagaratnam Rajamenon Number of places (if applicable): Under 65 Over 65 44 0 0 44 Service users with dementia-type illnesses to be accommodated in ground floor and first floor rooms only. The maximum number of service users to be accommodated is 44. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) - maximum number of places 21. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Tudor Lodge is a residential care home providing care and support for up to forty-four older people, which may include people with dementia. The home is owned by 1st Choice Care Homes. The registered manager of the home is Mrs Julie Williams. She
Annual Service Review Page 2 of 7 None holds the NVQ IV in Management and Care and the Registered Managers Award. The home is situated near to Leas Cliff and is convenient for the town centre of Folkestone. There is a small front garden and a well-maintained and flat rear garden. There are parking facilities to the rear of the home. Accommodation is provided on four floors and there is a shaft lift and stair lifts that connect each floor. There are three lounges and a large dining room that is on two levels. The home has forty-one bedrooms, thirty-five of which have ensuite facilities. It is within level walking distance of the bus and railway stations. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service What has this told us about the service? The home returned the Annual Quality Assurance Assessment (AQAA) when we asked for it. It identified areas that have improved in the last year and others where further developments are either planned or would benefit service users. This included evidence that the service seeks the views of residents and other stakeholders. The last key unannounced inspection report dated 31st July 2008 was very positive. At this time the home was rated as a two star good service. Four recommendations were made in the report. The AQQA does not indicate how these issues were addressed however the Registered Manager told us that there is a new format of care plans now provide full details of care. The staff have received additional medication training, first aid training and safeguarding training. A supervision matrix is in place to ensure that all staff receive regular supervision. As a result of listening to the people the home has made the following changes: Menus have been changed as some people preferred a different brand of sausages, and fresh fish is now purchased from the local fish monger. More Activities have been introduced, for example, weekly armchair exercises, indoor bowls, pitch and putt, hoopla, musical bingo, music Cds and Velcro Darts as requested by our clients. There is also evidence from the AQAA that the home is continuing to look at ways of Annual Service Review Page 4 of 7 improving what it does to ensure good outcomes for those receiving a service. The AQAA told us that the service has continued to develop and improve. For example: The care needs pre-assessment form is now more detailed to provide additional information on the individuals health and personal care needs prior to the person being admitted to the home. There is a new in house shop for the people and their families, and the garden is now more acessible with a ramp for wheelchairs and self contained for people to sit out in the nicer weather. The reception area has been refurbished with a leather sofa and arm chair for the people to sit with family members. Four of the staff have successfully completed the NVQ Award and a new business manager has been appointed to support both the manager and staff. Four bedrooms have also been refurbished with new furniture and beds. Paper towel machines and soap dispensers have been placed in every room. Although surveys were sent to the home for completion, there was limited feedback with only four people responding. No surveys were received from the people who live in the home. Feedback is positive and comments are below. When asked what the service does well a relative comments: They meet the needs of my relative as her capabilities change. There is consistent teamwork when supporting my relative. The communication between the care team and relatives is good and the staff are approachable and responsive to questions raised by me. When asked what the service does well comments from the care professionals are as follows: The staff are always very pleasant and helpful. The Registered Manager is always helpful and knowledgeable. The home is well organised. A staff member comment: We meet the needs of individual people very well, all of the people are treated as individuals. All of the staff are approachable and friendly. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There have been five complaints since the last inspection and the AQAA indicates that these have been investigated within the required timescales. The service recently raised a safeguarding alert with social services and worked with the multi agencies to resolve the issues. No further issues or concerns have been forwarded to the Commission. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 31st July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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