Latest Inspection
This is the latest available inspection report for this service, carried out on 8th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Upalong.
Annual service review
Name of Service: Upalong The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Suzanne Magnier Date of this annual service review: 0 4 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Upalong 16 Castle Road Camberley Surrey GU15 2DS 01276682132 Telephone number: Fax number: Email address: Provider web address:
diana@atkinsonshomes.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs M McTeggart Number of places (if applicable): Under 65 Over 65 9 0 0 9 The maximum number of service users to be accommodated is 9 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Dementia (DE) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home has been established since 1988 and has benefited from regular modernisation. The home enjoys a location that is close to the centre of busy Camberley and yet situated in a peaceful location. The accommodation is arranged over two floors and contains nine mainly single rooms, one double; all rooms are ensuite. Rooms are fitted with individual alarms and the home has recently installed a
Annual Service Review Page 2 of 7 basic surveillance system for added security. The home is registered for nine residents over the age of sixty-five, three of whom may have dementia and two who may have a physical disability. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months and relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA advises that a persons care and support needs are assessed by the Manager or senior staff member prior to the persons admission to the home. The assessment forms the persons care plan which the AQAA advises is designed as a person centred approach and care is flexible to accommodate the changing needs of residents. The care plans contain risk assessments which include fall risks, activity audit, nutritional risks, pressure risks and dependency levels as described in the AQAA. The AQAA advises that health care services are available to all residents which include access to a local GP and other health care professionals which include the dentist, district uses, chiropodist, opticians, tissue viability nurses and the local McMillan team. Provision of equipment for pressure relief for residents is available and residents weight is monitored by the use of the homes weighing chair scales. Surveys were sent to the home for distribution by the registered provider yet no written comments were received from health care professionals. The AQAA advises that medication is administered in accordance with the homes policies and procedures and by competent staff and is carefully monitored. The home promotes residents meaningful activities which include assisting residents in maintaining their sense of identity through the introduction of an activity programme. The home has a small but safe garden for the residents to enjoy with comfortable seating, and an aviary. Weekly hairdressing visits are arranged and the home has maintained strong links with local community including day centres, churches, Annual Service Review Page 4 of 7 celebrating special occasions such as birthdays, Easter,Halloween and Christmas which reflect the equality and diversity of residents. The AQAA advises that the home has their own minibus which is used for outings as well as transportation to health care appointments. Six written surveys were returned to the commission by residents and their views about the home included Staff are always at reach when I need them I just ring my bell, the food is very good and choice is always available Activities are enjoyable as it gets my brain ticking over and I love the quiz and scrabble. Enjoy going out in our mini bus having the odd naughty treat like ice cream, fizzy pop as it brings back fond memories. Within my joining Upalong I have never looked back from what I had before. I still get my papers, have my room, enjoy the TV. Everything I ask for is always dealt with. My family visit and always are made welcome and I still have Holy Communion. Im happy with the home environment its made homely and I feel comfortable. Staff are caring, friendly and willing to do anything to help out. I enjoy the meals, if there a liking for something else its made and nothing is too much bother. Im very happy with the homes atmosphere appreciate all the help and kindness that is always shown by all. They communicate very well and keep me happy and safe. The AQAA advises that residents are encouraged to make choices in their daily life and visitors are welcomed to the home due to the open visiting times. Residents may have their own telephone installed if they choose to or they have access to the homes telephone. Residents friends and families are welcomed to eat with the residents and the home offers three meals a day as well as drinks and snacks throughout the day and night. The AQAA advises that the home caters for special diets which are regularly reviewed and staff offer assistance to residents with their meals in a calm unhurried manner. Through resident meetings and talking with staff residents are consulted and encouraged to discuss issues about the home which also includes discussions in the monthly residents meetings. The AQQA advises that the home has a formal complaints procedure and advises that no complaints or any safeguarding vulnerable adult referral have been received or made by the home within the last 12 months. The AQAA advises that the home continues to offer residents a homely and safe place to live which include communal areas in the home. Residents are encouraged to have their own belongings and items of furniture in their single occupancy rooms. Bathing, showering and a spa bath is available for residents use. The home have made some improvements since the last inspection which include the decoration of the internal and external parts of the home, some double glazed windows have been fitted, a new kitchen floor has been laid. The home have maintained a cleaning schedule and advise that infection control measures remain in place. Regular health and safety checks, compliance with fire regulations and maintenance records are kept up to date. The home currently employs eleven staff and supports eight residents. Recruitment and selection of staff ensures that all appropriate checks are made to make sure that
Annual Service Review Page 5 of 7 residents are protected and safeguarded from any harm or abuse. New staff receive a structured induction training and the home have a planned mandatory training programme including the ethos of the home to promote respect and privacy for residents. Five of the permanent care staff have achieved their National Vocational Qualification NVQ Level 2 or above. Six staff written surveys were returned to the commission and their views about the home included Its a family home where both residents and staff act and interact with one another with understanding of one another Outside entertainers who come to the home please the residents. Staff entertainment provided by the home to the residents contribute variety. Food is superb with a good chef Members of staff are given emotional support when not well or have family problems and cleanliness is commendable.Upalong care for its residents in a kind, empathic way. It adapts and meets the needs of individual residents when necessary and ensures residents receive outings and activities on a regular basis and encourages relatives involvement. The staff help with residents when they are unable to walk on their own to have their hair done. The registered provider is the owner and manager and they are aware of their responsibilities to report incidences of note to the commission. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 30th November 2010, however we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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