Care Home: Upper Mead

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What the care home does well The home provides an attractive, comfortable and homely environment for the people who live there. There is a programme of redecoration and refurbishment in place. People have the specialist equipment they need including hoists and specialist beds and bathing facilities. There are several communal areas so people are able to choose where they receive their visitors. For each person living in the home there is a detailed assessment and plan of care. The plans include clear information for staff to follow on how people wish their needs to be met. Care plans include details on individual`s medical, social and emotional needs. Care plans are reviewed and updated at least monthly, and more often if necessary. Residents said that their needs are being met by the home and that there are enough staff on duty. They have access to health and social care professionals including doctors, physiotherapists, chiropodists and social workers. Medication is administered by trained nurses. Comments from service users and visitors include; "The staff help me all the time." "I really like the food." "Good care, good food. The staff look after my wife well. The manager is approachable and I am kept informed of my wife`s care when changes are needed." There is a programme of activities in place. There are two activities a day on week days. The home also organises social occasions such as BBQ`s and outings in their mini bus. Specialist activities are available for people who have dementia. People told us that they enjoyed the food. On the day of the visit there were two choicesof main course and pudding. These were gammon or liver and bacon with roast potatoes and vegetables and apple tart and ice cream. A visitor told us that they are able to join their relative for a meal if they wish. Staffing rotas showed that there are sufficient staff on duty to meet the individual needs of the people living at the home. We looked at staff training records and found that staff are receiving mandatory training including health and safety topics and Safeguarding Vulnerable Adults. On the day of the visit the manager had organised a talk for staff from someone who has dementia on "Living with Alzheimer`s." The home should ensure that staff receive formal training in the needs of people with dementia including how to respond to challenging behaviours. The manager of the home is in the process of being registered with the Care Quality Commission. The home carries out thorough quality assurance processes that include monthly audits. We looked at the complaints records kept at the home and saw that all complaints are recorded and investigated thoroughly. What the care home could do better: The home should continue with the good standard of care they are providing and continue to identify and seek ways to improve through their quality assurance processes. All staff working with people with dementia need to receive training in this area, including how to manage challenging behaviours. Random inspection report Care homes for older people Name: Address: Upper Mead Fabians Way Henfield West Sussex BN5 9PX two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jo Hartley Date: 0 9 0 6 2 0 1 0 Information about the care home Name of care home: Address: Upper Mead Fabians Way Henfield West Sussex BN5 9PX 01273492870 01273494946 uppermead@sussexhealthcare.org sussexhealthcare.org Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Richard Nevins Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Shiraz Boghani,Dr Shafik Hussien Sachedina care home 48 Number of places (if applicable): Under 65 Over 65 0 37 0 dementia old age, not falling within any other category physical disability Conditions of registration: 11 0 37 The maximum number of service users who can be accommodated is: 48 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP (Maximum number of places 37) Dementia - DE (Maximum number of places 11) Physical disability - PD Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Upper Mead is a care home which is registered to accommodate up to forty eight residents in the category (OP) old age, not falling within any other category. This number includes a separate unit designed to accommodate up to eleven residents over the age of 65 years who also have dementia. This number also includes up to seven residents over the age of 50 years who have physical disabilities. It provides personal and nursing care. Upper Mead is a detached two storey purpose built property which provides accommodation in shared and single bedrooms located on the ground and first floors. A vertical passenger lift provides access to all floors. A dining room and lounge are located on the ground floor. There are smaller sitting areas located around the property. Chestnuts, the unit that accommodates residents with dementia, has its own lounge/dining room. The property is located in the village of Henfield. The registered providers are Mr Shiraz Boghani and Dr Shafik Hussien Sachedina. A manager has been appointed to take responsibility for the day to day running of the care home. This person is in the process of registering with the Commission. Care Homes for Older People Page 3 of 8 What we found: The random inspection was arranged in order to assess compliance with a number of the key national minimum standards for care homes for older people. We planned the visit by taking into account information in the previous key inspection and annual service review reports and any other information received by the Care Quality Commission. We also used the last Annual Quality Assurance Assessment completed by the manager of the agency. The random visit was carried out on Wednesday 9th of June and lasted one and a half hours. During the visit we were able to spend time with some of the service users in communal areas and in their bedrooms. We also spoke to staff and visitors. We looked at care plans, training records, recruitment files and complaints records. We also observed some staff working with residents. What the care home does well: The home provides an attractive, comfortable and homely environment for the people who live there. There is a programme of redecoration and refurbishment in place. People have the specialist equipment they need including hoists and specialist beds and bathing facilities. There are several communal areas so people are able to choose where they receive their visitors. For each person living in the home there is a detailed assessment and plan of care. The plans include clear information for staff to follow on how people wish their needs to be met. Care plans include details on individuals medical, social and emotional needs. Care plans are reviewed and updated at least monthly, and more often if necessary. Residents said that their needs are being met by the home and that there are enough staff on duty. They have access to health and social care professionals including doctors, physiotherapists, chiropodists and social workers. Medication is administered by trained nurses. Comments from service users and visitors include; The staff help me all the time. I really like the food. Good care, good food. The staff look after my wife well. The manager is approachable and I am kept informed of my wifes care when changes are needed. There is a programme of activities in place. There are two activities a day on week days. The home also organises social occasions such as BBQs and outings in their mini bus. Specialist activities are available for people who have dementia. People told us that they enjoyed the food. On the day of the visit there were two choices Care Homes for Older People Page 4 of 8 of main course and pudding. These were gammon or liver and bacon with roast potatoes and vegetables and apple tart and ice cream. A visitor told us that they are able to join their relative for a meal if they wish. Staffing rotas showed that there are sufficient staff on duty to meet the individual needs of the people living at the home. We looked at staff training records and found that staff are receiving mandatory training including health and safety topics and Safeguarding Vulnerable Adults. On the day of the visit the manager had organised a talk for staff from someone who has dementia on Living with Alzheimers. The home should ensure that staff receive formal training in the needs of people with dementia including how to respond to challenging behaviours. The manager of the home is in the process of being registered with the Care Quality Commission. The home carries out thorough quality assurance processes that include monthly audits. We looked at the complaints records kept at the home and saw that all complaints are recorded and investigated thoroughly. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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