Latest Inspection
This is the latest available inspection report for this service, carried out on 13th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Veilstone (Atlas Project Team).
Annual service review
Name of Service: Veilstone (Atlas Project Team) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Taylor Date of this annual service review: 1 8 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Veilstone Veilstone (Atlas Project Team) Buckland Brewer North Devon EX39 5NT 01237451127 01237452101 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Atlas Project Team Ltd Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users who can be accommodated is 9. The registered person may provide the following category of service only: Care home providing personal care only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability - (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The service is registered to provide accommodation and personal care for up to 9 people who have a learning disability. The house is a large detached farmhouse type property set in several acres of countryside. There is a large pond and a mini-golf area as well scope for growing vegetables and further development of the area. The home has transport to enable people living there to access local facilities. Accommodation is provided in single occupancy rooms only and the home is decorated and furnished to a high standard. There is a large kitchen, lounge-diner and conservatory for communal
Annual Service Review Page 2 of 6 use. Reports of visits made by the Commission will be available from the office. Fees for the home are approximately £2000 per week. However, information about current fees can be obtained from the registered provider or manager. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at http:/www.oft.gov.uk. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 8 surveys returned to us by a person using the service. 2 surveys returned to us by staff working in the service. The previous key inspection report dated 21st September 2007. Other information we have received since the last key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and gave us the information we asked for. At the last key inspection, we made no legal requirements. In the AQAA the provider has told us that a new quiet lounge, conservatory and patio has been built. This has provided spacious areas for people to relax in both indoors and out. Additionally, new fire doors have been fitted in every bedroom improving the safety of people living there. 8 people that live at Veilstone returned surveys. They tell us that the staff always treat them well and listen and act on their wishes. Additionally, their comments included the support I have received is helpful and Veilstone has got me where I need in life. People also referred to having choice and making decisions about what they do each day and at weekends. This involvement is promoted by regular informal meetings, an open door policy of the management, access to advocates and quality assurance questionnaires. The AQAA gave examples of how the management had put into place ideas suggested by individuals. A well resourced local activity centre is used by people to promote learning independent living skills such as cooking and horticulture, for example. Information provided in the AQAA tells us that regular training is accessed for staff. 100 percent of staff have done an induction course based on Skills for Care Standards, of which 60 percent now hold a National Vocational Qualification in care. In surveys staff told us that the service provides training for staff to a high standard. No complaints or concerns have been received by the Commission in the last year. The service has kept us informed of incidents, which may or may not have had an impact on the life of an individual. For example, we were told about a fall and injury that a person had had and resulted in first aid and prompt hospital treatment being sought for the individual. We concluded that the staff team had ensured that the person Annual Service Review Page 4 of 6 received prompt treatment and support when they needed it. Our view is that Veilstone continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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