Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Victoria Lodge.
Annual service review
Name of Service: Victoria Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Valerie Daly Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 36 Emerald Street Saltburn-by-Sea TS12 1ED 01287624337 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Sally Anne Lewis Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mr D Kerrison,Mrs S Kerrison Number of places (if applicable): Under 65 Over 65 14 0 The maximum number of service users who can be accommodated is: 14 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia - Code MD, maximum number of places: 14 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Victoria Lodge is registered as a care home under the Care Standards Act 2000 with the Commission for Social Care Inspection to provide care and accommodation for up to fourteen adults who have a mental disorder. The home is situated in a quiet street near the main shopping centre. It is within walking distance of the seafront and promenade facilities. The home is in a residential street and is indistinguishable from
Annual Service Review Page 2 of 6 None. family homes in the area. Residents at the home are encouraged to live as independently as possible and to utilise the local amenities and community. The accommodation is on three floors and there are fourteen single bedrooms. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The quality rating for this service is 2 star. People who use this service experience good quality outcomes. The rating was made on 15th January 2008 following a key inspection. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know of the further improvements they need to make. People living in the home tell us they are happy there. They are pleased with the care and attention they are given. We received comments from 6 people who use the service. They all continue to be very satisfied with the quality of care. One comment was staff look after me, they care well. All the people said the food was good and there are plenty of trips out. When relatives and friends visit they are always offered a cup of tea. We also received comments from 6 members of staff. They all clearly enjoy working at the home, everyone is part of a family. The needs and wishes of people who live in Annual Service Review Page 4 of 6 the home are considered in all aspects of daily living and people are encouraged to air their views. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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