Care Home: Warrior Park Nursing Home

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What the care home does well The people I spoke to said they are happy with the care and support they receive. One person wrote in her questionnaire `I am very happy living here, the staff are friendly, we all have a laugh`. Another said that the staff are `lovely and very hard working`. Relatives of the people who live at Warrior Park commented that the `Staff are very kind`. One relative spoken with during the site visit said.` every time I come here I am really impressed with how the staff handle the residents, they are so kind and caring they deserve a medal, all of them`. The pre-admission assessments are thorough and the majority of people commented on their questionnaires that they had sufficient information about the home before choosing to live there. One person wrote `my family sorted this place out for me, they came to look around and the manager came to see me in hospital`. The people who live at the home and their relatives confirmed that they know how to raise a concern or make a complaint, if they needed to. One person said `I would tell the staff or the manager if I have a problem`. The staff are aware of their responsibilities if they believe that neglect or poor care practice is taking place and were confidant that if they raised any issues the manager would investigate.There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. All the staff receive a range of training to equip them with the skills and knowledge they need to do their work properly. People said they really enjoyed the activities that take place. On the day of the inspection the activities organiser was working with a small group of people on the dementia unit preparing for a Halloween party. People said they enjoyed the food they were given and said that there was a good choice. One person said `the meals are great, I really enjoy my breakfast, I always have it in my bedroom and I can watch telly`. Staff moral was reported as good. I spoke with a newly appointed nurse, who said ` this is a really good place to work. We all work as part of a team to make sure people get the care they deserve`. What has improved since the last inspection? Peoples care plans have been rewritten, this has made it much better for staff to deliver the proper care, people want. The activities organiser has introduced weekly coffee mornings at the home and people said they really enjoyed this. Visitors to the home also thought it was a good idea. One relative said` I visited when the coffee morning was being held, residents were enjoying themselves chatting with each other and the staff`. Some redecoration of bedrooms has taken place. Some new flooring has been ordered for the corridors and some people`s bedrooms. Lounge furniture has been replaced; one person commented that `it`s nice we have a choice of where to sit, either an easy chair or the settee`. The refurbishment of the home is ongoing. A new sensory garden is to be developed over the next year. What the care home could do better: During the site visit to the home there was an unpleasant smell in some rooms and on the upstairs corridor. The manager said that she was already aware of this and some new carpets had been ordered, but as yet had not been fitted. Some areas of the home were untidy and a bit grubby. The manager needs to make sure that the cleaning staff at the home are doing their jobs properly and that all the areas in the home are clean, tidy and fresh. CARE HOMES FOR OLDER PEOPLE Warrior Park Nursing Home Queen Street Seaton Carew Hartlepool TS25 1EZ Lead Inspector Bridgit Stockton Unannounced Inspection 29th October 2007 13:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Warrior Park Nursing Home Address Queen Street Seaton Carew Hartlepool TS25 1EZ Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01429 234705 01429 869373 www.fshc.co.uk Tamaris Healthcare (England) Limited (wholly owned subsidiary of Four Seasons Health Care Limited) Mrs Linda Mary Hutchinson Care Home 56 Category(ies) of Dementia - over 65 years of age (0), Old age, registration, with number not falling within any other category (0), of places Physical disability (0) Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. A maximum of 4 places can be used for people with a Physical Disability aged 55 . 6th July 2006 Date of last inspection Brief Description of the Service: Warrior Park is a two storey purpose built care home, situated close to local shops and amenities. The ground floor is for service users needing personal or nursing care. The first floor provides personal care for service users with dementia. There are five lounges and a large dining area. The home has a large garden to the rear and car parking to the side. The current scale of charges at the home range from £349.00 to £353.00. Extra charges are made for toiletries, newspapers, hairdressing and chiropody. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The purpose of this inspection was to assess the quality of the care and support received by the people who live at Warrior Park Care Home. The methods I used to gather information included a visit to the home, conversations with the people who live there, their relatives, healthcare professionals and the staff. I looked in detail at the care and records of two people, examined other records and looked around the home. I spent four hours at the home. I gave out questionnaires to people who live at Warrior Park, their relatives and healthcare professionals. I received fifteen completed questionnaires from the people who live at the home, three from their relatives and one from a healthcare professional. Feedback from these surveys is included in this report. The manager also completed the home’s pre-inspection questionnaire. These questionnaires provide valuable information to help me form a judgement about the quality of service offered at the home What the service does well: The people I spoke to said they are happy with the care and support they receive. One person wrote in her questionnaire ‘I am very happy living here, the staff are friendly, we all have a laugh’. Another said that the staff are ‘lovely and very hard working’. Relatives of the people who live at Warrior Park commented that the ‘Staff are very kind’. One relative spoken with during the site visit said.’ every time I come here I am really impressed with how the staff handle the residents, they are so kind and caring they deserve a medal, all of them’. The pre-admission assessments are thorough and the majority of people commented on their questionnaires that they had sufficient information about the home before choosing to live there. One person wrote ‘my family sorted this place out for me, they came to look around and the manager came to see me in hospital’. The people who live at the home and their relatives confirmed that they know how to raise a concern or make a complaint, if they needed to. One person said ‘I would tell the staff or the manager if I have a problem’. The staff are aware of their responsibilities if they believe that neglect or poor care practice is taking place and were confidant that if they raised any issues the manager would investigate. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 6 There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. All the staff receive a range of training to equip them with the skills and knowledge they need to do their work properly. People said they really enjoyed the activities that take place. On the day of the inspection the activities organiser was working with a small group of people on the dementia unit preparing for a Halloween party. People said they enjoyed the food they were given and said that there was a good choice. One person said ‘the meals are great, I really enjoy my breakfast, I always have it in my bedroom and I can watch telly’. Staff moral was reported as good. I spoke with a newly appointed nurse, who said ‘ this is a really good place to work. We all work as part of a team to make sure people get the care they deserve’. What has improved since the last inspection? What they could do better: During the site visit to the home there was an unpleasant smell in some rooms and on the upstairs corridor. The manager said that she was already aware of this and some new carpets had been ordered, but as yet had not been fitted. Some areas of the home were untidy and a bit grubby. The manager needs to make sure that the cleaning staff at the home are doing their jobs properly and that all the areas in the home are clean, tidy and fresh. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 7 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3&6 Quality in this outcome area is good. People’s needs are properly assessed prior to admission to the home. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The care plans I looked at showed that comprehensive pre-admission assessments had been carried out before offering someone a place. This is to make sure that the home can meet the person’s needs. A senior member of staff visits the person at home or in hospital to discuss their care needs. Social Services assessments are also used to determine this as well; these were also available to look at. People are welcome to visit the home before reaching a decision. I also looked at contracts people have with the home. These were detailed and included a breakdown of the fees and who was responsible for paying for the care provided. The home does not provide intermediate care. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9 &10 People who use the service experience good quality outcomes in this area. Good systems are in place to ensure that health care needs of the people are met. People can be confident that their privacy and dignity is protected and that they are treated with respect. We have made this judgement using a range of evidence, including a visit to this service. EVIDENCE: I looked at two care plans in detail, to make sure that people’s health and personal care needs are being met in the way the person prefers. Since the last inspection all the care plans have been rewritten and staff have been updated and trained in how to complete them. I found the plans to be comprehensive and well written. Careful and thoughtful strategies to address particular needs or problems were well documented and sensitively written. The plans demonstrated that people are in receipt of individual planned care and support. There was evidence of involvement of specialist healthcare people such as the community psychiatric nurse, the dietician and continence nurse. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 11 During my visit I looked at how peoples medication was looked after by the staff at the home. Administration of medication is carried out properly and audited by the manager on a regular basis. Staff were seen to be treating people with respect and dignity and this was also reflected within the care plans. One person said that the ‘girls are nice’, another said ‘ one person really helps me to get ready on a morning, I can never remember her name, but she makes me laugh and nothing is ever to much trouble’. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14,&15 Quality in this outcome area is good. The recreational and social needs of people are well catered for which enables them to make daily choices and promotes independence. This judgement has been made using available evidence including a visit to this service. EVIDENCE: During my visit the atmosphere in the home was friendly and welcoming, with visitors coming and going throughout the day. Some people were enjoying chatting with each other; some were listing to music or else joining in with a group Halloween activity. The activities coordinator divides her time between the two units. Activities for the people in the dementia unit were appropriate and promoted life long skills, such as baking and reminiscence. Downstairs, quizzes, board games and coffee mornings are some of the activities on offer. The activities coordinator keeps a dairy of all the activities on offer and who has joined in with them. Church services are held and people could attend if they wanted to. I spoke to a relative who said ‘mum really enjoys living here we are always made welcome. Often when we visit we find mum joining in with the activities. Sometimes she bakes, she really enjoyed this at home and I am pleased the Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 13 staff include her, even though she cannot remember doing it, we know she has enjoyed herself’. Everyone said the food was good, and a choice of meals was offered. The cook was knowledgeable about peoples diet requirements and knew what people liked to eat and what portion sizes they preferred. If anyone needed extra supplements during the day, milkshakes and fruit smoothies were some of the things offered. One person wrote ‘ I like the puddings, they are really nice, crumble, ice-cream cakes, we get a good choice’. People could either have their meals in the communal dining area or else in the privacy of their bedrooms. The majority of people chose the communal facilities. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16&18 Quality in this outcome area is good. People can be confidant that their concerns and complaints are dealt with appropriately and that safeguards are in place to protect them from abuse This judgement has been made using available evidence including a visit to this service. EVIDENCE: There are adequate written policies and procedures in place to deal with complaints and the care staff spoken to confirm they were aware of these. Staff knowledge of these help ensure that they were able to address any issues or anxieties of the residents, relatives and visitors to the home. People who live at the home told me they would speak to the manager or any of the staff if they had any concerns or complaints. Staff told me that training has taken place in the protection of vulnerable adults in abuse. I looked at four personnel files and found that staff recruitment procedures were adequate and staff were employed and deployed following appropriate checks. The manager and staff team were clear and confident in the protection of vulnerable adult procedures. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is adequate. Whilst people live in a safe environment, some areas of the home smelt and were untidy. This judgement has been made using available evidence including a visit to this service. EVIDENCE: All the bedrooms that I saw reflect the person’s individual preferences and taste. There is a programme of re-decoration for the bedrooms, as well as for the rest of the home. On the first floor in some people’s bedrooms and certain parts of the corridors there was a smell of urine. A survey from a relative also mentioned ‘an occasional smell of urine’. The manager said that she was aware of this and new flooring had been ordered. Some areas of the home were untidy this is partly due to limited storage space for equipment. However in the dining area, bedding had been left on a chair (duvet and pillows). The manager said these items were to be thrown out, corridors were cluttered with equipment and plastic aprons and bags were hung over the corridor hand rails. The windows in the entrance hall and on the upper floor needed cleaning. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 16 I asked people if they thought the home was cleaned and tided to their satisfaction. One person said ‘it’s okay, my room could do with a dust and hoover but it’s all right. One person said the toilet was often dirty and the toilet seat loose. There were no outstanding issues from the fire and rescue service inspection or from the environmental health inspection. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29 &30 Quality in this outcome area is good. People can be confident that staff are trained and on duty in sufficient numbers to meet their assessed needs. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The rotas and staff numbers suggest that there are enough staff on duty at all times to meet the needs of the people who live at the home. Three people commented on the surveys that sometimes they have to wait a while for staff to answer buzzers. I asked people during the site visit about this. The majority said that the call buzzer was responded to promptly and that although staff were busy at certain times in the day, they did answer the buzzers as soon as possible. I looked at a selection of staff files. They all included completed application forms and two written references. The files showed that satisfactory Criminal Records Bureau (CRB) and Protection of Vulnerable Adults (POVA) register checks have been obtained. I was assured that no new member of staff starts work until a POVA register check had been completed. Then, if the CRB check had not been received, they would work only under the supervision of an experienced staff member. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 18 The manager makes sure that staff have the necessary training to help them do their work as well as possible. There is a wide range of courses available and the records confirmed that the staff are allowed the time to attend. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 19 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good The home is safe and well managed and people who live and work at the home can contribute to the decision-making processes. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The manager has the qualifications and the skills to manage the home effectively. Residents and relatives meetings are held, although I was told they are not very well attended. The home sends out questionnaires to relatives, in order to gain information about how people view the service and what improvements they would like to see. The operational manager visits the home and carries out audits, to make sure the home is operating to company policy. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 20 I looked at the records held at the home regarding people’s personal allowance. All transactions are recorded correctly and receipts are kept. One person’s money was counted and matched the total on the record. Policies and procedures are kept up to date; to make sure they provide relevant information to guide staff on how to act in every situation. All the regular health and safety checks for the home are carried out in a timely manner. Staff have basic health and safety training. All these measures make sure that the health, safety and welfare of the people who live at the home is promoted and safeguarded. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/a HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 3 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 2 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 3 Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 22 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard OP26 Good Practice Recommendations It is recommended that the manager • Develops a more robust procedure for monitoring and auditing the cleaning of the home. • Looks at the issues surrounding the lack of suitable storage space for equipment and removed equipment from corridors when not in use. Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 23 Commission for Social Care Inspection Darlington Area Office No. 1 Hopetown Studios Brinkburn Road Darlington DL3 6DS National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Warrior Park Nursing Home DS0000000220.V340341.R01.S.doc Version 5.2 Page 24 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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