Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Warwick Road, 2.
Annual service review
Name of Service: Warwick Road, 2 The quality rating for this care home is: The rating was made on: two star good service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth Gaffney Date of this annual service review: 0 5 0 3 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2 Warwick Road Wallsend Tyne And Wear NE28 6RT 01912343933 F/P01912343933 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Northern Life Care Limited T/A U.B.U. Number of places (if applicable): Under 65 Over 65 4 0 The number of persons for whom residential accommodation with board and care is provided at any one time shall not exceed 4 men or women Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Number 2 Warwick Road is a purpose built semi-detached bungalow. It is situated in the centre of Wallsend and is close to all local amenities. There is a pleasant garden to the rear and a car park to the side of the building. The home is registered to provide care for four adults with learning disabilities who may also have physical disabilities. Each person has their own bedroom. One bedroom has a disabled access bathroom attached. There is a large lounge diner area and a separate kitchen. None 2 6 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: * The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service; * Information we have about how the service has managed any complaints; * What No 2 Warwick Road has told us about things that have happened in the service; * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months; * Relevant information from other organisations; * What other people have told us about the service. What has this told us about the service? No 2 Warwick Road sent us their AQAA when we asked for it. On receipt of the AQAA, it was found to be clear and gave us all the information we asked for. We looked at the information in the AQAA and it told us important information about how the service operates. The Commission has judged that the service continues to offer good outcomes and plans are in place to make further improvements at the home. With regards to equality and disability: * The provider has equal opportunity and anti-discriminatory policies and procedures. These are monitored at head office by way of equality access targets, work force statistics and equality opportunity monitoring questionnaires which are completed by prospective staff; * Equality and diversity issues are addressed through peoples Person Centred Plan; * Staff complete the Learning Disability Induction Award which includes assignments that tackle equality and diversity issues. In-house training incorporates a unit on Valuing Individuality and Difference. The AQAA told us that: * A range of support plans have been devised for each person. These set out what action staff must take to meet peoples needs. Plans have been put in place to ensure that the following documents have been completed for each person: Getting To Know You; targeted ambitions; risk management plan; Annual Service Review Page 3 of 5 * Improvements have been made to the opportunities that people can access to help them lead a more fulfiling lifestlye; * Advice is sought from relevant professionals to help people lead a healthy life; * The premises have been designed to meet peoples specific support needs. A range of aids and adaptations have been installed to promote peoples independence; * Good arrangements are in place to make sure that only suitable staff are employed at the home. Staff receive the training they need to do their job. The Commission has been notified of one safeguarding concern which was dealt with under the local authoritys safeguarding procedures. The investigation carried out by the provider identified a number of concerns which are currently being addressed. The provider subsequently carried out an incident review and has identified areas for improvement. An action plan has been put in place. The Commission is satisfied that the provider and the service have taken appropriate action to prevent a further reoccurrence of the incident that led to the safeguarding investigation. Staff who returned surveys said: This is a good home to work at. There is always good team work and working spirit. The home works well as a team and stays focussed on our clients. Staff look after service users very well. They attend to their personal care needs. Staff work as a team. In my opinion, I strongly feel that the home is doing well and cannot think of any shortcomings. As a new member of staff, the home has really made me feel welcome. The individual needs of people are met to a high standard and there is always good communication. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 01 November 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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