Latest Inspection
This is the latest available inspection report for this service, carried out on 10th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for West Farm Road, 36.
Annual service review
Name of Service: West Farm Road, 36 The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth Gaffney Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 36 West Farm Road Howdon Wallsend Tyne & Wear NE28 7AY 01912007161 Telephone number: Fax number: Email address: Provider web address:
Susan.Redpath@northtyneside.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: North Tyneside Council Number of places (if applicable): Under 65 Over 65 6 0 The home may provide respite care at any time for up to three adults with a learning disability who are also wheelchair users. The maximum number of people cared for at any time must not exceed 6. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service West Farm Road is set in a residential street in the village of Howden. It consists of a single storey building that has been designed to meet the needs of adults with learning and physical disabilities. The home provides short stay residential care breaks for adults and their families. A bus route, pub and local shops are within easy walking distance. Service users are able to access all parts of the premises, including a small garden area to the rear of the building. The home has a kitchen, a laundry, a lounge, a dining area, a sit-down shower/toilet and an assisted bath/toilet. There are six single bedrooms some of which contain adjustable beds. There is a ramp to the front entrance of the home and a small front garden. Street parking is available. The
Annual Service Review Page 2 of 6 None 1 6 0 2 2 0 0 9 amount paid by each service user is subject to a financial assessment carried out by the local authority. The fees charged do not cover any expenses incurred by service users when joining in activities outside of the home such as meals, entrance fees and public transport. The homes service user guide contains information about how to access a copy of West Farms last inspection report and its policies and procedures. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: * The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service; * Information we have about how the service has managed any complaints; * What West Farm has told us about things that have happened in the service; * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months; * Relevant information from other organisations; No surveys were returned by people using the service or their families. What has this told us about the service? West Farm sent us their AQAA when we asked for it. It gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that West Farm is still providing a good service. For example, with respect to equality and diversity, the AQAA told us that: * The agency does not discriminate against people on the basis of their circumstances or ethnic origin; * Equality and diversity issues are discussed at staff supervision sessions. Where required, the agency would seek specialist advice to enable staff to receive appropriate equality and diversity advice. The agencys AQAA also told us that: * All staff have received equality and diversity training; * Peoples service plans include detailed information about how race, gender, identity, disability, religion and beliefs are promoted and incorporated into the day to day work of the home; * Age, gender and race are taken into account when recruiting new staff. The AQAA also told us that: Annual Service Review Page 4 of 6 * People receive a full assessment of need before they starting using the service. This information is used to inform the homes own service plans and risk assessments; * People are invited to visit West Farm before accepting a service. This helps to introduce them to the home, staff and other people using the service; * Staff support people to maintain their links with the local community whilst using the service; * Peoples independence is promoted. Staff encourage people to continue developing their everyday living skills; * There are good arrangements for keeping people safe. Neither the home nor the Care Quality Commission (CQC) have been notified of any safeguarding concerns. The home is very good at making sure that the CQC is informed of any matters affecting the health and welfare of people using the service; * Staff receive the training they need to carry out their jobs; * Peoples health and safety is promoted and protected. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 01 February 2012. However, we can inspect West Farm Road at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
