Care Home: West House Residential Home

Annual service review Name of Service: West House Residential Home The quality rating for this care home is: The rating was made on: two star good service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Liz Cuddington Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: 14-16 Quarry Road Westtown Dewsbury West Yorkshire WF13 2RZ 01924469416 01924437084 hayleyglover@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Northfields Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 37 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service West House is a home for thirty-seven people with dementia care needs. The home is owned and managed by Northfields Care Homes Ltd. The home is situated approximately one mile from Dewsbury town centre close to the main Huddersfield Road, and consists of a large Victorian house that has been extended twice in recent years. There are pleasant gardens to the front of the house. Information about the home in the form of a Statement of Purpose, Service Users Guide and the latest Care Quality Commission Inspection report are available from the home. None. 2 5 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits or service reviews during the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at all the information we have about the home, and our judgement is that the home is still providing a good service. Information in the AQAA demonstrated that they are up to date with current good care practice and are working towards making further improvements. The home has recognised quality assurance monitoring systems in place and is proactive in seeking the views and opinions of people who use the service. As part of this process the home sends out regular survey questionnaires and publishes the results. Any issues raised in the surveys are acted upon to improve the service. Since the last inspection, the home has made a number of improvements as a result of suggestions from the people who use the service and their relatives. These include putting up new fencing in the garden and purchasing new garden furniture. The home works hard to make sure people are able to lead interesting, fulfilling and active lives. They arrange trips out and have entertainment in the home. Special events are celebrated in the way people prefer. There is a clear complaints procedure and people know who to contact if they have any concerns about the standard of service provided. Information provided in the selfassessment form shows that no complaints have been received by the home in the last year. The manager and staff aim to resolve any concerns as soon as they are mentioned. This prevents small concerns escalating into complaints and improves peoples satisfaction with the service. Annual Service Review Page 3 of 5 All the staff have taken adult protection training as well as training in other areas of their work such as medicines administration, dementia care and safe moving and handling. Further training is planned for the coming year as part of the homes continuous staff training programme. The home has a thorough staff recruitment and selection procedure, which makes sure that people are supported by staff who are suitable to work in the caring profession. All new care staff receive induction training using the Skills for Care Common Induction Standards. Staff also have regular one to one supervision meetings with their line manager. This helps them to plan their professional development, as well as giving staff an opportunity to discuss any areas of concern in a confidential setting. We were told that the people who live at the home are looked after well and their needs are met. People are treated with respect and their privacy and dignity is maintained. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 24th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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