Latest Inspection
This is the latest available inspection report for this service, carried out on 5th June 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wey Valley House.
Annual service review
Name of Service: Wey Valley House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Garrett Date of this annual service review: 0 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Wey Valley House Mike Hawthorn Drive Farnham Surrey GU9 7UQ 01252712021 Telephone number: Fax number: Email address: Provider web address:
weyvalley3@btconnect.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Abbeyfield Wey Valley Society Limited Number of places (if applicable): Under 65 Over 65 27 0 27 0 27 0 The maximum number of service users to be accommodated is 27 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Dementia (DE) Physical disability (PD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wey Valley House is a large, purpose built property set in private grounds on the bank of river Wey. The home is in a quiet area of Farnham, within easy walking distance of the town centre. Wey Valley Society Ltd., operate the home and a sister home, which
Annual Service Review Page 2 of 6 No is very close by. The service provides 24-hour care for up to 27 older people. All bedrooms are used as single size and a number have en-suite facilities. There is a large lounge, dining room and a number of smaller lounge areas leading onto balconies that look out onto the gardens. The service provides a range of activities and events for service users to attend, both in-house and within the local community. Car parking is available to the front of the property. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys had been returned to the commission by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months and relevant information from other organisations. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The manager had looked at each outcome area and reported on each standard in turn. The manager told us that she had spent a lot of time writing this AQAA which insured that it was informative and relevant to the home and people using the service. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA told us that people who use the service benefit from detailed plans of care. The people who use the service are involved in the decision about planning care and they are reviewed on a monthly basis. Each person using the service also help staff complete a tree of life in their care plan which details their life experiences. Also discussed and documented is a best interests care plan which is completed in case the person using the service becomes mentally incapable. It documents their preferences for example clothes, hobbies, activities and places they liked to visit. They also told us in their AQAA that people using the service have choice in their daily lives. Activities have been improved following the resident meetings. All rooms have en-suite facilities and people who use the service chose the colour scheme, furniture, curtains and fixtures for the new lounge. We were also told that new menus have been developed following discussions with the Annual Service Review Page 4 of 6 people using the service and they are now encouraged to talk with the cooks about their food preferences. They told us that the home has two activities organisers and they arrange weekly activities.The activities include group activities for example bingo, quizzes, poetry afternoons and board games. These activities take place in the lounge but the home also has a new quiet lounge for people to enjoy reading books. A library visits every six months to exchange the books which ensures there is a variety of reading material for people living there. We were also advised that the home received one complaint during the last year and no referrals to the local safeguarding adults team. People who completed surveys confirmed that they would know how to make a complaint. Staff that completed the survey confirmed that their employer carried out the necessary checks required before they commenced their employment in the home which helps to ensure that the people using the service are protected. We received some completed surveys from people using the service, some relatives, a few staff and a health care professional. Most of the completed surveys were complimentary about the service and care provided to them. They told us the home was warm and friendly and that staff were responsive to their needs. A couple of people using the service told us that they would like staff to spend more time with them talking or reading any notices to them. This was discussed with the manager who said that she will discuss these points with her activity organisers. All staff that completed the surveys confirmed that they are given enough information about the needs of people who they support and that they received an induction prior to commencing work. One staff member told us it is a friendly home which respects peoples wishes and enables them to keep independent. One health care professional told us the home is friendly offering excellent care and services. the staff appear warm, efficient and easy to liaise with. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. The last key inspection for the service was on the 17th June 2008. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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