Latest Inspection
This is the latest available inspection report for this service, carried out on 27th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for White Lodge Residential Home.
Annual service review
Name of Service: White Lodge Residential Home The quality rating for this care home is: The rating was made on: two star good service 2 6 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Martin Date of this annual service review: 2 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 62 West End Kemsing Sevenoaks Kent TN15 6QB 01732761227 Telephone number: Fax number: Email address: Provider web address:
brenda.turley@btinternet.com Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Synchronized Limited Number of places (if applicable): Under 65 Over 65 0 13 The maximum number of service users to be accommodated is 13 The registered person may provide the following category of service only; Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service White Lodge is registered to provide accommodation and personal care for thirteen older people. The property is a detached house located in the village of Kemsing, close to shops and to other amenities. There are gardens and off-road parking for several cars. The accommodation is arranged on the ground floor and the first floor. All of bedrooms are
Annual Service Review Page 2 of 6 None 2 6 0 9 2 0 0 8 currently being used for single occupancy, although one can be shared. Eight of the bedrooms have en-suite toilet and shower facilities. There is a choice of communal areas with two lounges and a separate dining room. There is a passenger lift between the floors and a staff call bell system throughout. The Registered Provider, Synchronized Limited owns the home and is a private limited company. Care staff, working a roster, give 24-hour cover that includes one member of staff on waking night duty and one sleeping-in. Staff currently undertake catering, housekeeping and domestic duties in addition to caring for residents. Full information about the fees and costs payable, the service provided and the home Statement of Purpose are available from the Registered Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment, AQAA that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment, AQAA when we asked for it. It was clear and gave us all the information we asked for. As a result of looking at the information in the AQAA our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The completed AQAA indicates the following: The home does well because residents benefit from safe, warm and homely accommodation with well trained staff. Quality Assurance questionnaires on staff include excellent feedback. Improvements in the last twelve months include additional staff qualification. Communal areas and eight rooms have been redecorated and the garden and its facilities have been improved. Residents have the opportunity to enjoy more organised events. The AQAA also states that the home has received no complaints within the last twelve months. At the last key inspection, two requirements and four recommendations were made. Residents are safer because the manager stated that necessary pre employment checks for new staff are obtained and the AQAA describes improved frequency of fire alarm tests. Residents who come for respite care now benefit from a written contract. The home is in the process of reviewing all care plans and medication records. All residents are provided with a lockable facility. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and have shown us how they manage issues. Based on information we have received, the home has shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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