Latest Inspection
This is the latest available inspection report for this service, carried out on 19th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Whiteheart Avenue, 27.
Annual service review
Name of Service: Whiteheart Avenue, 27 The quality rating for this care home is: The rating was made on: two star good service 1 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Middleton Date of this annual service review: 0 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Whiteheart Avenue, 27 Hillingdon Middlesex UB8 3EP 02085617067 Telephone number: Fax number: Email address: Provider web address:
tonyunthiah@yahoo.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Koosraj Ramaya Unthiah Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 27 Whiteheart Avenue is a bungalow set in a quiet residential area about one mile from Uxbridge Town Centre. Public transport links to other neighbouring shopping centres are a short walk away. The home is registered for three adults with learning disabilities with an exception for those who pass the age of 65 and who have been residing in the home for a period of time prior to this. The home currently provides a service for two adults with learning disabilities. The residents are one male and one female who have lived in the home since it was opened in 1990. The property has been extended. There are two single bedrooms, lounge and a kitchen/dining room. The extension houses a
Annual Service Review Page 2 of 6 None 1 3 1 0 2 0 0 8 sleeping in room with en suite facilities and a fourth bedroom with en suite facilities has been built to the rear of the building. The Staff team consists of the Registered Manager, the Deputy Manager, who is the wife of the Registered Manager, and support staff. One resident attends a day centre five days per week and the other attends three days a week. A programme of activities had been produced for the residents at weekends and evenings. The Registered Manager owns another home for people with learning disabilities in the same road and the residents from the two homes are on friendly terms and share activities, holidays and outings. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection carried out on the 13th October 2008. The home was rated two stars at the last inspection visit. We completed this Annual Service Review Report on the 7th October 2009. We looked at: The Annual Quality Assurance Assessment (known as the AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Surveys were completed and returned by two staff and two residents. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received surveys from both residents, completed with the assistance of a member of staff and two staff surveys. All surveys were positive, with staff confirming they had received an induction when they first started working in the home. Staff also confirmed they attend training to keep them up to date with relevant skills and knowledge. Comments from staff included, There is always one on one interaction between the staff and residents. The home works with the residents not for them. The home takes pride in the well being of the residents. The surveys from the residents confirmed they could make daily decisions about their lives and could do what they wanted to do each day. They also confirmed they knew who to speak with if they had a concern. One comment was that the staff look after me well. The AQAA recorded that the home listens to the views of the residents and that their opinions are valued. The AQAA went on to say that residents are encouraged to attend staff meetings so that they can contribute their ideas. The AQAA notes how the home has recognised the changing needs of the residents and Annual Service Review Page 4 of 6 have updated the risk assessments used and recorded any changes in their needs. The home had purchased a new electric bath chair to assist the residents in bathing safely. The AQAA records that the home is aware of the need to liaise with external agencies that might be able to offer advice and guidance as the home is supporting mature residents. The AQAA records the areas where the home plans to make improvements, such as promoting healthy eating. The AQAA records that there are good medication systems in place to protect the residents, such as monthly audits of the medication and training for the staff team on medication. The AQAA stated there had been no complaints made in the past twelve months and that the complaints procedure is in picture format to encourage the residents to understand their right to make a complaint if they are unhappy. The AQAA also confirmed there had been no adult abuse (known as safeguarding) concerns or referrals made. The AQAA recognised that all staff need to attend ongoing training on this subject. The AQAA said there was a trainee manager who had obtained the registered Managers award and the Manager, deputy Manager and senior carer had obtained an NVQ 4. Overall the AQAA indicates that the home is aware of the need to keep up to date with current legislation, such as the Mental Capacity Act and the Deprivation of Liberty Safeguards. The home continues to let us know about things that have happened since our last inspection and they have shown that they have managed issues well. They work well with us and have shown that the home continues to provide good outcomes for the residents who live in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 10th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the residents. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
