Latest Inspection
This is the latest available inspection report for this service, carried out on 19th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Whiteheart Avenue, 3.
Annual service review
Name of Service: Whiteheart Avenue, 3 The quality rating for this care home is: The rating was made on: two star good service 2 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Middleton Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Whiteheart Avenue, 3 Hillingdon Middlesex UB8 3EP 02085618098 Telephone number: Fax number: Email address: Provider web address:
tonyunthiah@yahoo.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Koosraj Ramaya Unthiah Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is a house in a quiet residential avenue about one mile from Uxbridge Town Centre. Public transport links to other neighbouring shopping centres are a short walk away. The home is registered for three adults with learning disabilities with an exception for those who pass the age of 65 and who have been residing in the home for a long period of time. The two residents are male and have lived in the home since it was opened in 1988. The property is a bungalow that has been extended. It has a twin bedroom, a single bedroom, lounge and a kitchen/dining room. There is a staff team consisting of the Registered Manager, the Deputy Manager, who is the wife of the
Annual Service Review Page 2 of 6 None 2 7 1 0 2 0 0 8 Registered Manager and support care staff. The two residents attend day centres and have a programme of activities for weekends and evenings. The Registered Manager owns another home for two people with learning disabilities in the same road. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key Inspection which had been carried out on the 27th October 2008. The service was rated two stars at the 2008 inspection visit. This Annual Service Review report was completed on the 6th October 2009. To complete this report we looked at: The Annual Quality Assurance Assessment (known as the AQAA). This was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Surveys were returned to us by people using the service and by the staff team. Information about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called Notifications and are a legal requirement. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and overall gave us the information we asked for. We looked at the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The Manager (who owns the home) has known the residents for some years and is aware of the residents changing needs. The AQAA stated the home had bought new furniture and an electric bath chair to support the residents to bathe safely. We received surveys from the two residents who live in the home and from two members of staff. The staff surveys confirmed they had received an induction when they first started working in the home and that they receive ongoing training. Comments from staff included: we are kept up to date with changes, residents get one to one care and that interaction is encouraged between residents and staff. Both surveys completed by the residents confirmed they can do what they want to do each day and can make daily decisions. Both also confirmed they knew who to speak with if they were unhappy about something. Comments included: it is a good home and a nice home. The AQAA stated that the Manager, Deputy Manager and senior carer have obtained NVQ level 4. The AQAA acknowledges that staff need to keep up to date with their training and knowledge. Annual Service Review Page 4 of 6 The AQAA stated there had been no complaints or adult abuse (known as safeguarding) referrals or investigations in the past twelve months. Staff confirmed in the staff surveys that they knew what to do if they had a concern about a resident. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. They work well with us and have shown that their service continues to provide good outcomes for the residents. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection visit by the 5th January 2011. However we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the residents. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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