Latest Inspection
This is the latest available inspection report for this service, carried out on 21st October 2009. CQC found this care home to be providing an Adequate service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
For extracts, read the latest CQC inspection for Whittington House.
What the care home does well Dormant service What the care home could do better: Dormant service Random inspection report
Care homes for adults (18-65 years)
Name: Address: Whittington House 46 Dongola Road London N17 6EE one star adequate service 05/11/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Margaret Flaws Date: 2 1 1 0 2 0 0 9 Information about the care home
Name of care home: Address: Whittington House 46 Dongola Road London N17 6EE 02083769219 02083769219 fgcleland@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Francis Cleland care home 3 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: Date of last inspection Brief description of the care home 3 0 5 1 1 2 0 0 8 Whittington House is owned and managed by a private individual, Mr Francis Cleland who owns a number of similar small homes in the North London area. The home is registered to provide a service to up to three people with mental health problems. Current weekly fees as of May 2008 are 750 - 1500 GBP. The home is located in a densely populated area off Philip Lane, close to shops, pubs, the post office and other amenities. The home was opened in August 1999 and consists of a two-storey Victorian house with a newer, ground floor extension that is used as the kitchen. All the homes three bedrooms are single although none have en suite facilities. It is on an ordinary domestic scale and fits in well with the surrounding area, with a conservatory and small garden to the rear. The homes aims and objectives state that it provides support for residents to be part of the local community and to develop leisure and social activities. Inspection reports are made available to residents by them being informed when new reports have been received, and that they may ask to see the
Care Homes for Adults (18-65 years) Page 2 of 12 Brief description of the care home office copy whenever they wish to. Care Homes for Adults (18-65 years) Page 3 of 12 What we found:
We spoke to the Registered Provider who told us that the service is non-operational at present and that there are no service users living in the home. The Registered Provider told us that the he will inform us when the service recommences operating. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 12 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 9 13 The registered person must 19/12/2008 ensure that current risk assessments are available within the home for each residents, to ensure that they are supported to take informed risks. Copies of the relevant risk assessments were sent to the CSCI shortly after the inspection. . 2 12 16 The registered person must ensure that a range of supported activities outside of the home are offered to people living in accordance with their preferences. . 19/12/2008 3 19 12 The registered person must 19/12/2008 ensure that all people living at the home are encouraged to attend routine healthcare appointments, and that this is recorded, to ensure that their health needs are met. Should they refuse to attend appointments offered, this must be recorded. . 4 20 13 The registered person must 28/11/2008 ensure that staff sign for the
Page 5 of 12 Care Homes for Adults (18-65 years) Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action administration of medicines at the time that they are administered, and medications belonging to a service user no longer resident at the home must be returned to them or disposed of at the pharmacy to ensure that peoples medicines are administered as safely as possible. . 5 20 13 The registered person must 28/11/2008 ensure that all medicines are stored in the lockable cabinet and not in other areas of the office, to ensure that they are stored safely in the interests of people living at the home. Failure to comply with this requirement may result in enforcement action being taken against the home. . 6 20 13 The registered person must 19/12/2008 ensure that the home is provided with descriptions of all medicines provided in mixed blister packs to the home, so that staff can accurately sign medication into the home. . 7 22 22 The registered person must ensure that the identified concerns expressed by a person living at the home 19/12/2008 Care Homes for Adults (18-65 years) Page 6 of 12 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action regarding staff leaving the home unstaffed for short periods of time, is investigated and addressed as necessary, with a record made of this as appropriate, and a copy sent to the area CSCI area office. . 8 24 23 The registered person must ensure that more cups and plates and a new microwave oven are provided for the peoples use in the home. This requirement was met by the second day of the inspection. 9 24 23 The registered person must ensure that the water cooler and payphone which are no longer operational, are removed, and a schedule is produced for the redecoration of the dining room. A new shower curtain must be provided in the bathroom and a stereo should be provided for residents use in the lounge. The hinges on the door to the most recently admitted persons room should be oiled, and the letters on all residents bedroom doors (relating to previous residents first names) should be removed or replaced, to ensure the comfort of people living at the home. 28/11/2008 28/11/2008 Care Homes for Adults (18-65 years) Page 7 of 12 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action . 10 30 23 The registered person must ensure that more hygienic hand drying facilities are provided in the bathroom, such as a paper towel dispenser or air dryer. Staff should be provided with an area in the home to store their personal items, and must make use of this so that their personal belongings are stored away from communal areas in the home, for the safety and comfort of people living at the home. . 11 32 18 The registered person must 28/11/2008 ensure that the rota of staffing for the home is maintained up to date, and is an accurate reflection of the times that staff and the manager are present in the home on a daily basis, to ensure that the home is staffed appropriately to meet the needs of residents. . 12 32 18 The registered person must 28/11/2008 ensure that sufficient staffing cover is provided for the home so that staff members can take reasonable breaks, whilst ensuring that people living at the home are supported appropriately.
Page 8 of 12 19/12/2008 Care Homes for Adults (18-65 years) Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action . 13 39 24 The registered person must 16/01/2009 ensure that a quality assurance audit is carried out for the home including the views of people living at the home, visitors and health and social care professionals, and that evidence is available that the views of people living at the home are taken into account. (Previous timescales of 23/11/07 and 04/07/08 not met). Failure to comply with this requirement may result in enforcement action being undertaken against the home. . 14 41 37 The registered person must 28/11/2008 ensure that any incident affecting the wellbeing of a person living at the home is reported to the CSCI without delay, to ensure that the wellbeing of people living at the home can be monitored. . 15 42 13 The registered person must ensure that current general risk assessments are undertaken for the home addressing fire safety, security, kitchen safety, infection control and other relevant areas affecting people living or working at the home. 16/01/2009 Care Homes for Adults (18-65 years) Page 9 of 12 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action . 16 42 13 The registered person must 28/11/2008 ensure that all COSHH materials are stored safely within the home for the protection of people living at the home. . 17 42 13 The registered person must 28/11/2008 ensure that staff foods are labelled and kept to the same hygienic standards as residents foods stored within the home. Salad creme must be labelled with the date of opening and sauces must be stored within the refrigerator once opened, for the protection of people living in the home. . 18 43 25 The registered person must 09/01/2009 ensure that written confirmation is provided from the homes accountants that the business is financially viable to ensure that the needs of people living at the home can be met without any constraints. . Care Homes for Adults (18-65 years) Page 10 of 12 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 11 of 12 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 12 of 12 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
