Latest Inspection
This is the latest available inspection report for this service, carried out on 16th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for William Street (2).
Annual service review
Name of Service: William Street (2) The quality rating for this care home is: The rating was made on: two star good service 2 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Lintern Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2 William St Calne Wiltshire SN11 9BD 01249817215 Telephone number: Fax number: Email address: Provider web address:
www.unitedresponse.org.uk United Response Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 William Street is part of North Wiltshire Community Living, which is run by the national charity, United Response. 2 William Street is a detached house in a residential area and is peoples permanent home so long as this is appropriate to their needs. The home is located on the northern side of Calne. There is a parade of shops situated a short walk from the home. A wider range of shops and services are available in Calne town centre. A house vehicle is used when transport is needed. Each person who lives in the home receives personal care and support throughout the day from a permanent staff team. Each person has their own room on the first floor. The philosophy of care emphasises the importance of an ordinary, domestic home environment and the involvement of people with a learning disability within the wider community. 2 7 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example, we have started negotiations with the local authority re moving to supported living/Domiciliary Care, which will further our aim of securing the tenancy of the house for individuals. The manager told us what the home does well, If someone we support were to tell us, either with words or through their behaviour, that they were not happy living there we would call a person centred review with their family, friends and care manager and seek to resolve any issues; should it prove impossible to resolve the issues, then we would support them to find a suitable alternative. They also told us how they have improved since the last inspection, We have held a person centred team day during which the team identified the strengths and weaknesses of the team and objectives to further improve the lives of the people we support and an action plan to address these objectives was compiled. They identifed what they could do better, The people we support would have more money at their direct disposal, far greater security of tenure and more control over what happens in their lives if they were to hold the tenancies of their home. We received comments from 4 health care professionals, 6 staff and 3 people living at the home. All continue to be very satisfied with the quality of the care. One comment was its a nicely run home, with a strong ethos of it being the individuals home. Another person told us I have always had a good rapport with the staff at the house and they have responded to the needs of their service users. Annual Service Review Page 3 of 5 We asked people what the agency does well. Comments included: help me to live well and help to do household chores. Ensure that I spend time at a day centre and do my part time job, look after me, help us, good friendships and good holidays, keep us informed about training, support from line manager and the house has a good team network and support the needs of the people. We also asked what they could do better. Eight people did not identify any improvements. One of these said I cant think of anything at the moment. Five people made suggestions for improvement, more one to one time individually with people, possibly time management skills, have less paperwork, to be able to concentrate more on the people we support in the home and the remaining four people commented on the lack of communication and the amount of time that staff disciplinarys take to be investigated. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 27th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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