Latest Inspection
This is the latest available inspection report for this service, carried out on 16th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wimborne Care Home.
Annual service review
Name of Service: Wimborne Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gina Pickering Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Selsmore Road Hayling Island Hampshire PO11 9JZ 02073522224 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Barchester Healthcare Number of places (if applicable): Under 65 Over 65 52 52 0 0 0 52 The maximum number of service users to be accommodated is 52. The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia old age - DE Old age, not falling within any other category - OP Mental disorder, excluding learning disability or dementia - MD. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wimborne Care home is run by Barchester Healthcare and can accommodate up to 52 older persons. It has been registered as a care home under the ownership of Barchester Healthcare since 19th April 2007. Prior to that time it was under private
Annual Service Review Page 2 of 6 ownership. The building is on one storey and is surrounded by well-maintained gardens with courtyards, seating and car parking. One person occupies each bedroom, but there is provision for three of the bedrooms to accommodate two people. Each bedroom has an en suite bathroom with a toilet and wash hand basin. The home is close to Hayling Island seafront and promenade and there are nearby shops. Activities are provided for the residents on a regular basis. Care staff are provided over a 24-hour period with five staff on duty form 8am to 2pm and 4 staff at remaining times. In addition to this, the home has catering and cleaning staff. There is an activities coordinator employed for 24 hours per week. The homes weekly fees range from £439.00 to £680.00. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. They tell us they listen to the views of people living at the home by various ways including resident and relatives meetings, satisfaction surveys and considering information received in the form of complaints and concerns. They told us about changes they have made as a result of listening to people living at the home. These include providing dining menus in large print, monthly food forums resulting in adjustments of the menus, the appointment of a second full time activity organiser to allow for group and individual activities and raised floral boxes outside the bedroom windows. They told us about plans for improvements in the next twelve month that will continue to improve outcomes for people living at Wimborne Care Home. These include continued improvements to the internal and external environment, the possible introduction of an on call snack menu, and plans to develop the training plan so there is a plan for the whole year which will ensure people are cared and supported by people who the skills and knowledge to do so effectively. A random inspection by one of our specialist pharmacy inspectors was completed on 8th June 2009. This concluded that the systems in the home for medication management are good and are followed by the staff members. Surveys received from people living at the home and their relatives indicated a high level of satisfaction with the service provided at Wimborne Care Home. Comment received included I find it a very homely home, very warm and cosy and the staff are friendly, the food is very good, they have an excellent and varied activity programme and are very good at encouraging people to participate, and they are very good about keeping an eye on people with memory problems without hovering. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened in the from of notifications and indicate they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? A key inspection will be completed within 3 years of the last key inspection. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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