Latest Inspection
This is the latest available inspection report for this service, carried out on 5th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Langdale Nursing Home.
What the care home does well The manager undertakes a thorough pre-admission assessment and obtains assessments from other professionals involved in the person`s current care. The care plans are person centred and are reviewed frequently and would give nursing and care staff detailed information about the service user and how their care needs should be met. Residents and relatives described the staff group as friendly and relationships between staff and residents were observed to be relaxed and informal. Daily routines in the home are flexible and residents are encouraged to make choices and have autonomy over their lives and how they wish to undertake their activities of daily living. The home provides a wide variety of activities for service user to participate. The activities are tailored around the residents` needs and preferences and their voice is listened to and acted upon. The home is open and inclusive and hold regular residents and relatives forums and staff meetings at which time issues and suggestions can be put forward. Residents were complimentary about the food that the home provides. The menus demonstrated that a varied nutritious diet it provided with attention to those who have special dietary needs. The home and environment is well maintained and very clean with all areas accessible. The home is in the process of having an extension built, but this does not impinge on current service users` space. Residents voiced their satisfaction with their accommodation and most had made their personal space individual with pictures and personal belongings. Surveys returned to CQC indicated a high level of satisfaction with the service and care provided and comments made said: `The home does everything well and I am very happy there is nothing they could do better`. `I enjoy our Friday night club`. `There is nothing the home could do to make it better I am quite happy`. `Activities are useful`. `I have everything I need to date. Thelighting levels seem low to me`. Service users and staff have confidence in the effectiveness of the home`s manager. Systems and procedures in the home worked well including the management of medication, dealing with complaints, staff recruitment, quality monitoring, and health and safety. The recruitement process is robust and all appropriate checks and records are maintained in personnel files. There is a strong commitment to staff training and development to ensure that staff are able to fulfil their roles and responsibilities and meet residents needs. Comments received from staff include. `The home gives good care to every resident and the home supports and help the staff`. `The home listens to residents` and staff problems and sorts them out straight away`. `We care for individuals as individuals`. `There are such a lot of activities on offer and we love it`. `The manager does listen to the problems we face while giving care to the service users and will send us for appropriate training`. `I am very happy working at the home`. `The home provides a good range of activities for residents to be involved in if they wish`. `The home does well to provide the range of activities. We should encourage the residents to participate in them more and be more aware of what residents are able to do`. What the care home could do better: The manager must ensure that the records of complaints and the action taken and the outcome of the complaint be documented in more detail. There were no issues of concern identified or arising from this visit. Random inspection report
Care homes for older people
Name: Address: Langdale Nursing Home 11 The Avenue Alverstoke Gosport Hampshire PO12 2JS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Janette Everitt Date: 0 5 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Langdale Nursing Home 11 The Avenue Alverstoke Gosport Hampshire PO12 2JS (023)92581754 02392503854 office@langdalecarehome.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Mrs Ruby Evelyn Kelly,Mrs Bethney-Jane Kelly,Mrs Rebecca Evelyn McBride Name of registered manager (if applicable) Rebecca Evelyn McBride Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category physical disability Conditions of registration: The maximum number of service users to be accommodated is 39 The registered person may provide the following category of service: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Physical disability (PD) Old age, not falling within any other category (OP) Date of last inspection 0 39 Over 65 39 0 care home 39 Care Homes for Older People Page 2 of 8 Brief description of the care home Langdale nursing home has been converted from a large old house and is situated in a quiet residential area of Gosport, close to all local amenities and the sea front. The home is registered to accommodate 35 service users over the age of 65 years who are in need of nursing care and who have physical disabilities. The home is also registered to care for those service users who are terminally ill. For information about fees contact the home. Care Homes for Older People Page 3 of 8 What we found:
This unannounced visit to Langdale Nursing Home took place on the 5th May 2010.The visit was undertaken as a random inspection and was a short, focused inspection of the service to measure the service against the key national minimum standards. The provider had returned the Annual Quality Assurance Assessment to the CQC, which had been completed comprehensively and the focus of this visit to the home was to support the information stated in this document and other information received by the CQC since the last fieldwork visit made to the home in May 2007. The inspector was assisted throughout the visit by the registered manager, Mrs. Rebecca McBride Surveys had been distributed to service users and staff by CQC. Eight service users surveys, some of which has been completed by relatives and seven staff surveys were returned to CQC. The outcome from these indicated that the service users are receiving a good standard of care in a pleasant environment and that staff have a wide variety of training available to them and feel valued in their role by the management team. At the time of this visit the home was accommodating 29 residents. What the care home does well:
The manager undertakes a thorough pre-admission assessment and obtains assessments from other professionals involved in the persons current care. The care plans are person centred and are reviewed frequently and would give nursing and care staff detailed information about the service user and how their care needs should be met. Residents and relatives described the staff group as friendly and relationships between staff and residents were observed to be relaxed and informal. Daily routines in the home are flexible and residents are encouraged to make choices and have autonomy over their lives and how they wish to undertake their activities of daily living. The home provides a wide variety of activities for service user to participate. The activities are tailored around the residents needs and preferences and their voice is listened to and acted upon. The home is open and inclusive and hold regular residents and relatives forums and staff meetings at which time issues and suggestions can be put forward. Residents were complimentary about the food that the home provides. The menus demonstrated that a varied nutritious diet it provided with attention to those who have special dietary needs. The home and environment is well maintained and very clean with all areas accessible. The home is in the process of having an extension built, but this does not impinge on current service users space. Residents voiced their satisfaction with their accommodation and most had made their personal space individual with pictures and personal belongings. Surveys returned to CQC indicated a high level of satisfaction with the service and care provided and comments made said: The home does everything well and I am very happy there is nothing they could do better. I enjoy our Friday night club. There is nothing the home could do to make it better I am quite happy. Activities are useful. I have everything I need to date. The
Care Homes for Older People Page 4 of 8 lighting levels seem low to me. Service users and staff have confidence in the effectiveness of the homes manager. Systems and procedures in the home worked well including the management of medication, dealing with complaints, staff recruitment, quality monitoring, and health and safety. The recruitement process is robust and all appropriate checks and records are maintained in personnel files. There is a strong commitment to staff training and development to ensure that staff are able to fulfil their roles and responsibilities and meet residents needs. Comments received from staff include. The home gives good care to every resident and the home supports and help the staff. The home listens to residents and staff problems and sorts them out straight away. We care for individuals as individuals. There are such a lot of activities on offer and we love it. The manager does listen to the problems we face while giving care to the service users and will send us for appropriate training. I am very happy working at the home. The home provides a good range of activities for residents to be involved in if they wish. The home does well to provide the range of activities. We should encourage the residents to participate in them more and be more aware of what residents are able to do. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
