Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Woodside Lodge.
Annual service review
Name of Service: Woodside Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joyce Bingham Date of this annual service review: 0 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 160 Burley Road Bransgore Christchurch Dorset BH23 8DB 01425673030 01425674773 chotoblossom@aol.com www.woodsidelodge.uk.com Woodside Lodge Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 21 21 0 0 0 21 The maximum number of service users to be accommodated is 21 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Dementia (DE) Mental disorder, excluding learning disability or dementia (MD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodside Lodge is set in a semi-rural location on the edge of the village of Bransgore with limited access to local amenities. It provides residential care for up to 21 elderly
Annual Service Review Page 2 of 6 residents, some of whom may have dementia or a mental health disorder. The service has a registered manager who is in day-to-day control of the home. Mr M Steele is one the Directors of Woodside Lodge Co. Ltd and he lives in a property on the same site. The home is on the ground and first floors and there is a full passenger lift between floors. There are a variety of aids and adaptations to allow residents to move about more independently. Seventeen of the bedrooms are single, and two others may be shared. Ten of the single bedrooms and both shared bedrooms have en-suite facilities. There are three communal toilets and two showers with toilets on the ground floor, and one toilet, one bathroom and one shower on the first floor. The home is located in large grounds. The weekly fees vary between £600 and £630, depending on individual needs and are inclusive of all meals, beverages (including alcohol ones), laundry, home run entertainment and activities. The manager confirmed this information during the annual service review in July 2009. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, and asked for, since the last key inspection. This included: --The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. --Surveys returned to us by people using the service and from other people with an interest in the service. --Information we have about how the service has managed any complaints. --What the service has told us about things that have happened. These are called notifications and are a legal requirement. --The previous key inspection and the results of any other visits made to the service in the past twelve months. --Relevant information from other organisations. --What other people have told us about the service. What has this told us about the service? The AQAA was submitted by the service when it was requested. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make, particularly in the physical area of extending or upgrading the environment. In the past twelve months a wider range of activities has been developed. The AQAA states that no complaints have been received and that the homes complaints procedure is clearly visible. An advocacy service is also available to people who use the service. We received an unusually high number of surveyed responses from nineteen residents and two next-of-kin, fifteen staff members and a professional from the medical field. All have expressed satisfaction with the service, commending the approachability and leadership given by the manager, and the kindness of the staff. Some residents said, the home keeps me happy and well, inter-relationships between patients is very good it takes care of people, with lots of fun very good meals. To the question about what the home does well, several commented most things. Suggestions for improvement included the homes decor and soft furnishings. At the last inspection we noted that the limitations of the shape and age of the building would shortly be overcome by the anticipated provision of a purpose built 60-bed unit, to be completed by 2010. However, the difficult financial climate has affected the development of this vision. Staff expressed pride at working at Woodside Lodge, scoring highly the training, support from management and information processes the service operates. A point of Annual Service Review Page 4 of 6 lesser confidence was that although there was usually enough staff there was not always sufficient staff on duty to meet the needs of the residents. Families comments included, gives clients stimulating activities, considerate and patient care, affection and respect. Cleanliness excellent, medical care efficient, friendliness to relations very good and welcoming. Staff always helpful, a well managed home. Enthusiastic and caring manager. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by 9th July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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