Inspection on 27/04/10 for 1 Marten Road
Also see our care home review for 1 Marten Road for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 27th April 2010.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
People who live in the Service indicate that the support workers are kind and that they provide them with support in ways that are right for them. People are helped to lead normal lives through responsible risk taking. As part of this, they are supported to develop their independence. They are also helped to take part in social activities. People are helped to stay in good health. This includes helping with the administration of medication. It also includes arranging for people to receive medical attention as and when necessary. There is an organised procedure for responding to complaints. Since our last Annual Service Review the Registered Provider has received one complaint. The records show that the matter was investigated and resolved promptly. The Registered Provider has also supported Kent County Council to investigate four incidents when someone`s wellbeing may have been compromised. Three of these investigations have been concluded. The most recent incident is still being examined. We understand that the Registered Provider has cooperated fully with the investigations.Suitable provision is made to ensure that people are kept safe. This includes having a system to deal with exceptional circumstances when someone may need to have aspects of their liberty restricted. Sensible things are done to promote people`s health and safety. This includes making sure that the fire safety regime complies with the requirements of the Kent Fire and Rescue Service. It also includes ensuring that the kitchen meets the standards set by the local Department of Environmental Health. The records show that items of equipment such as electrical appliances are being inspected regularly to make sure that they remain in good working order.
What the care home could do better:
The Manager does not have either of the formal qualifications that are recommended by the National Minimum Standards. These qualifications are designed to help managers run residential services so that people are supported in ways that are right for them. Support workers are not receiving all of the training that it is intended for them. This might result in them not having the opportunity to develop and refine some of the skills and knowledge they need.