Random inspection report
Care homes for adults (18-65 years)
Name: Address: Acacia House West View Ashington Northumberland NE63 0RZ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne Brown Date: 1 3 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Acacia House West View Ashington Northumberland NE63 0RZ 01670395740 01670815286 mary.hunter@nmht.nhs.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Newcastle, North Tyneside & Northumberland Mental Health NHS Trust Name of registered manager (if applicable) Ms Mary Saint Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 mental disorder, excluding learning disability or dementia Conditions of registration: The maximum number of service users who can be accommodated is: 12 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia - Code MD, maximum number of places: 12 Date of last inspection Brief description of the care home Acacia House provides a service to people who have mental health problems. The aim of the service is to provide quality psychiatric care and support in a social care setting.
Care Homes for Adults (18-65 years) Page 2 of 8 care home 12 Over 65 0 12 Brief description of the care home The homes accommodation consists of one six-bedded home and three small homes, all of which are close to each other. None of the buildings are recognisable as care homes. Each person living in the home has their own bedroom and a range of other facilities that are in line with an ordinary life in the community. Acacia House is very close to the town centre of Ashington, where there are shops, cafes and pubs. The home has its own transport and there is a good range of bus services nearby. Inspection reports and information about the home are readily available. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
A random inspection was carried out as part of the Commissions programme of visiting good services to ensure they are continuing to maintain their standards. During the visit we looked at the individual records of the care being given to the people living in the home. They were completed to a good standard and gave the staff good information to meet individual needs. The care plans are reviewed on a regular basis and people living in the home are involved in this process. The case file contains a record where outings and activities are recorded. Some of these were out of date although there was evidence to show that people lead fulfilling lives. There is a complaints procedure in place and the people living in the home confirmed that they knew how to make a complaint. No complaints have been received since the last inspection. Three people living in the home have part time jobs which they enjoy. People enjoy a wide range of activities and are supported to access facilities in the local community. A car is available to escort people to venues of their choice. Recent outings have included trips to Tynemouth, Amble, Newbiggin by the Sea, Warkworth and other local places of interest. Some people like to visit the shops in Ashington Town Centre. They also visit cafes, pubs and clubs on a regular basis. The staff monitor peoples health needs and prompt referrals are made to relevant health care professionals when necessary. The premises were clean, comfortable and pleasantly decorated. People living in the home have personalised their bedrooms with their personal effects. Since the last inspection two large screen televisions have been provided. Also new flooring and curtains have been provided in the communal areas and the paintwork has been renewed. A senior manager or the manager from another home run by the Trust visits the home each month to ensure that standards are maintained. Regular meetings are held in the home and the minutes are recorded. People living in the home confirmed that they attended these meetings and were able to express their opinions on the day to day running of the home. What the care home does well:
The atmosphere in the home was warm and friendly. The people living in the home said they enjoyed good relationships with the staff. They were enjoying their company and were reacting in a positive way to the support they were receiving in their day to day lives. They confirmed that they were well cared for and enjoyed the food. People said they enjoyed going out and visiting local places of interest. One person said they had just returned from a local cafe and another said he was going out to a social
Care Homes for Adults (18-65 years) Page 4 of 8 club to meet his friends. Comments included:I am much happier living here. Like the place, good food, like going out. Support my family and involve them in my care. I like it here, I have no complaints. The records are up to date and peoples care needs are well recorded and met. The staff encourage people to be independent and support them to make decisions in their day to day lives. The staff are well trained to meet the individual needs of the people living in the home. The staff team is stable and know the people living in the home very well. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 13 Ensure the record on the case file is up to date to show that people are supported to lead fulfilling lives and access activities of their choice. Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
