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Inspection on 30/11/09 for Ashwood

Also see our care home review for Ashwood for more information

This is the latest available inspection report for this service, carried out on 30th November 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Ashwood The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Stanley Date of this annual service review: 3 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 1 Liverpool Road Ashton-in-Makerfield Wigan Greater Manchester WN4 9LH 01942722553 01942720577 ashwoodrch@talktalk.net Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Mr Serge Pascau,Mr Dennis Pugh Number of places (if applicable): Under 65 Over 65 0 0 2 1 36 8 The home is registered for a maximum of 36 service users to include: up to 36 service users in the category of OP (Older People) up to 2 service users in the category of PD (Adults with Physical Disabilities) up to 8 service users in the category of PD(E) (Adults with Physical Disabilities over 65 years) up to 1 service user in the category of DE(E) (Adults with Dementia over 65 years) The 2 PD places are only to be used for service users over the age of 60. The service should at all times employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service No changes have been made. 2 1 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Ashwood is a privately owned care home that offers care for 36 older people. It is situated in the centre of Ashton-in- Makerfield close to all local amenities including shops and bus routes. Ashwood offers accommodation to people who require assistance with personal care and support. Ashwood is a purpose built two-storey home that can offer care for 36 residents. Currently all bedrooms have single occupancy. The home is registered for 36 so there is a possibility some of the large rooms could revert back to being used as shared rooms. The manager advised that there are currently no plans to have shared rooms. Only one room offers an en suite facility, however, all rooms have a hand basin and there are toilets and bathrooms on both floors. Level access to the home is provided and a passenger lift ensures access is available to both floors. The premises are well maintained both inside and outside. Car parking is available to the rear of the home. The current scale of fee ranges from 322:65 pounds to 387:00 pounds. Additional charges are made for toiletries, magazines, transport, papers and hairdressing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we had received, or asked for since the last key inspection in October 2008. This included: . The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for those people who use the service. . Feedback surveys returned to us by those using the service and from staff. . Information we have about how the home manages any complaints. . What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. . The previous inspection record. . Relevant information from other organisations. . What people have told us about the service. What has this told us about the service? The home sent their annual quality assurance assessment within the timescale given for completion. The information provided showed us what improvements the home had made and their plans for the future. Improvements include: senior staff to carry out a daily audit of medication before each shift handover, after consultation with residents the home has purchased a large television for the upstairs lounge and the lounge has been decorated, new corridor carpets had been fitted, newly refurbished toilets and the refurbishment of some bedrooms. Future plans are to include: to continue with staff training and to offer a further range of activities based on individual choices and aspirations to aid group living and a sense of community within the home. Our judgment is that the home is still providing a good service for the people living at the home. As part of the review we asked residents and staff to complete our surveys telling us what they think about the home. We received completed feedback from seven residents and nine staff. People living at the home indicated they are happy there. One said, I am quite happy and satisfied with all aspects of the care I receive. I have no complaints and feel I could ask anything. Another said, The care is excellent, full marks for cleanliness. The staff are friendly, considerate and efficient. The meals are nutritious and there is always a choice. Individual needs and preferences are considered. Staff comments were positive, all indicated that they were given up to date information about the needs of the people they care for, that full recruitment Annual Service Review Page 4 of 6 checks were carried out prior to them commencing work and that staff training is ongoing and relevant to their role. One said, I think Ashwood provides a high level of care to all residents. Another said, The management are always looking for ways to improve the service. The management are approachable and supportive. Feedback is gathered by the home through their own quality assurance systems, which includes good communication with residents, questionnaires and residents/relatives meetings. The management of the home remains stable. Information on the AQAA told us there had been no complaints made since the last inspection and no adult safeguarding referrals or investigations had taken place. Information on the AQAA told us that mandatory staff training is up to date and that training for NVQs is ongoing. The manager informs us of any events, which may occur and manages any problems arising in a professional manner. The manager works well with us and has shown that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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