Random inspection report
Care homes for adults (18-65 years)
Name: Address: Avenue Community Nursing Home 47 The Avenue Linthorpe Middlesbrough TS5 6PE three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Tanya Newton Date: 0 7 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Avenue Community Nursing Home 47 The Avenue Linthorpe Middlesbrough TS5 6PE 01642816721 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Manager post vacant Type of registration: Number of places registered: Conditions of registration: Category(ies) : Avenue Community Nursing Home Limited care home 13 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: Date of last inspection Brief description of the care home 13 The Avenue Community is a 13-bedded care home for adults with mental health needs. It has been operating for approximately 25 years and is a converted Victorian property close to the centre of Linthorpe in Middlesbrough. There are eleven single bedrooms two of which have ensuite and two double bedrooms none of which are ensuite. All of the rooms do meet the size requirements. The home is situated in an urban area, very close to shops, places of worship and within easy access of public transport. The home blends in very well with the other houses in the local community. Care Homes for Adults (18-65 years) Page 2 of 7 What we found:
We carried out an unannounced visit to the service between the hours of 12 and 1:PM. Prior to carrying out the visit we received an annual quality assurance assessment (AQAA) which provides us with information about the service, and includes any developments and future plans for improvement. We also received a number of surveys from people living and working at the home. We looked at some of the care records and had a tour of the home. We looked at medication recording sheets. We also looked at any requirements or recommendations made in the previous key inspection. There was one recommendation which had been met. What the care home does well:
There were three staff on duty on the day of the visit. Staff were warm and welcoming and there was a relaxed and friendly atmosphere between people living and working at the home. We received eleven surveys from people living at The Avenue. Comments within these include, Its clean and friendly, the staff support and help me. The food is good and the staff let me live as I want to live. Everything is good, The staff support me and keep me safe, They look after us and We get good food. Comments from staff in surveys include, We provide a lovely homely atmosphere for residents and staff, We care for the long term mentally ill, We meet the needs of the residents, Staff are kept up to date with all aspects of care, we provide a friendly and homely environment, We provide the highest level of care to residents, thus promoting best quality of life, embracing all their rights, A homely atmosphere, which caters for individual needs and We provide a caring and therapeutic environment for residents and a supportive one for staff. We looked at one persons care plan, it contained detailed information which demonstrated how the home would meet the persons individual needs. There was evidence that showed that people were involved with their care plan (where they wanted to be or were able). Care plans include risk assessments which show how the home support people to take risks in as safe a way as possible. A tour of the home was taken. Bedrooms are individually furnished and decorated to make them more homely. There is a shared dining area, conservatory and smokers lounge. Two of the bedrooms have en-suite facilities. Medication administration records were looked at. All medication is administered by a qualified nurse. Each medication record has a picture of the individual service user and a list of all medication including any side effects which may occur. Any hand written entries on medication records are now double signed, following the recommendation made in the previous inspection report for the home. Staff said that people had lots of opportunities to participate in social activities and that this included trips out and holidays. One of the people living at the home said he was due to go on holiday and was looking forward to this.
Care Homes for Adults (18-65 years) Page 3 of 7 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 24 Consideration should be given to the provision of additional lounge space. The garden area should be kept clean and tidy. Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
