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Inspection on 05/03/10 for Branwell Manor

Also see our care home review for Branwell Manor for more information

This is the latest available inspection report for this service, carried out on 5th March 2010.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Branwell Manor The quality rating for this care home is: The rating was made on: two star good service 2 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paula McCloy Date of this annual service review: 2 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Branwell Manor Heckmondwike Road Dewsbury WF13 3PG 01924466800 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Voyage Ltd Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD, maximum number of places: 8 Physical Disability - Code PC, maximum number of places: 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Branwell Manor is a care home for people with learning and/or physical disabilites. The service offers younger adults the opportunity to move into Branwell Manor so that they Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 8 8 0 0 2 3 0 3 2 0 0 9 can develop their daily living and independence skills with support from staff. Everyone using this service is working towards living in the community in a more independant way. The home is purpose built and is well designed and equipped. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection that took place on 16 March 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent out 8 surveys to people living in the home and 2 were returned to us. We also sent out 10 staff surveys and we had 6 of these returned. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) after requesting more time to complete it. It was clear and gave us the information we asked for. The registered manager at the home left in July 2009. A new manager started working in October 2009 who is a qualified social worker and learning disability nurse. He has not applied for registration with us. Two people living in the home wrote to us with their comments. They both said that they were asked if they wanted to move into the home and that they had enough information about the service to decide that they wanted to live there. They also told us that the staff treat them well and that the home is clean and tidy. In the AQAA the home told us In depth support plans (which are always created and updated with each person and other relevant parties, always with permission from individuals) are built on the foundation of choices, wishes, desires, wants and needs of all individuals. However, in the surveys people said that they can only sometimes make decisions about what they do each day and neither felt they were able to make decisions about what they did in the evenings or at weekends. In the AQAA the home told us We have a detailed and helpful policy to manage complaints and enable all people living within Branwell Manor to be aware of our complaints procedure and policy. One person living in the home said that they knew who to talk to if they were unhappy but neither knew how to make a complaint. Annual Service Review Page 4 of 6 The views about the service from staff were also mixed. Some said that communication in the home was poor and that they were not always kept up to date about the needs of the people they are caring for. Some staff didnt feel supported by the manager and said there was a lack of leadership and team work. Some staff did say they were given training that was relevant to their role and kept them up to date with new ways of working but others didnt. The AQAA told us that six staff have left in the last year. This means that nearly a third of the staff team have changed. In one survey a staff member told us that the service needs to replace staff more quickly because otherwise the service suffers. On the AQAA we saw that the home had dealt with one adult protection issue, that we hadnt been told about. We spoke to the manager about this. He told us that it was before he took over at the home and that it had been dealt with properly under the safeguarding procedures. He is aware that we should be notified of any future incidents. What are we going to do as a result of this annual service review? We are going to ask the service to write to us to tell us what they are going to do to address the issues raised in this reoprt. At the moment we are not going to change our inspection plan, and will do a key inspection by 22 March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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