Care Home: Cranworth Close Registered Care Home

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What the care home does well The service continues to offer individuals a high standard of care, delivered in a person centred way. The service puts people at the centre of all it does to enable people to make decisions and choices. People living at Cranworth Close were able to express their concerns, the complaints procedure was robust and easy to access. This ensured people understood how to raise a concern and were listened to. Robust safeguarding procedures protect people living at Cranworth Close. People told us they were happy and looked after well. What the care home could do better: The service continues to offer people excellent outcomes to ensure their needs are met. The manager and staff have worked hard over the last three years to keep the service moving forward, improving outcomes for people and keeping up to date with changes in good practice. This ensured people`s changing needs are continually met. Random inspection report Care homes for adults (18-65 years) Name: Address: Cranworth Close Registered Care Home 1-6 Cranworth Close Rotherham South Yorkshire S65 1LB three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sarah Powell Date: 2 7 0 4 2 0 1 0 Information about the care home Name of care home: Address: Cranworth Close Registered Care Home 1-6 Cranworth Close Rotherham South Yorkshire S65 1LB 01709820123 01709382688 beverley.hughes@rotherhampct.nhs.uk www.syha.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Beverley R. Hughes Type of registration: Number of places registered: Conditions of registration: Category(ies) : South Yorkshire Housing Association care home 24 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 24 Four specific service users over the age of 65, named on variation dated 14th April 2003 may reside at the home.. One specific service user over the age of 65 named on variation dated 28th September 2004 may reside at the home. One specific service user over the age of 65, named on variation dated 5th May 2006, may continue to reside at the home. Service users with nursing needs can only be accommodated in Dovedale, Avondale and Oakdale. Date of last inspection Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home Cranworth Close is a care home including nursing care of younger adults with learning disabilities. The service can accommodate up to 24 people, 18 of the people using the service can have nursing needs. The accommodation is provided within four houses. There is also a communal building, which consists of the offices and meeting room for parties and activities. There is a levelled area used as a patio, which is well maintained and well used. The home is in a residential area of Rotherham with access to the local community, shops and amenities. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This unannounced random visit was carried out as part of our three year inspection programme. Random means we will look at specific areas, this visit we looked at the services complaints and safeguarding systems. The service had its last key inspection in June 2007, and they achieved a three star excellent rating, which means the outcomes for people living at Cranworth Close were excellent. The quality rating will only change following a key inspection. therefore the rating for this service will stay the same following this random inspection. The site visit was carried out on 27 April 2010 commencing at 11:00 and finished at 13:00. During the visit we talked to four people who lived at Cranworth Close, three members of staff and the manager. We also looked at relevant paperwork. The manager told us, there had been three adult safeguarding investigation over the last year. All had been referred to Rotherham Councils safeguarding team. Correct procedures had been followed to ensure people were safeguarded. Two of the referrals had been investigated by the police, the manager and staff had cooperated fully to assist the investigation, to ensure correct procedures were followed. The two members of staff have subsequently been referred to the Independent Safeguarding Authority (ISA). The third incident was investigated by the manager as it was a staffing issue, the staff member involved was dismissed and a referral has again been made to the ISA. The vigilance of staff ensured the incidents were reported and acted on, this ensured people were protected. Staff we spoke to were all aware of the safeguarding procedures and what to do if an alleged incident occurred. This ensured people were in safe hands at all times. The manager and staff had been developing assessments to look at the Mental Capacity Act (MCA)and Deprivation of Liberty safeguards (DOLs). This was to determine people were not deprived. We looked at some of the assessments that had been completed they were very detailed, easy to follow and clearly outlined the decisions made. This ensured the persons needs were met. Some best interests meeting were held, to determine the best course of action for an individual. To ensure their needs were met, when they lacked capacity to make a decision for themselves. Family members, consultants, Independent Mental Capacity Advocates (IMCA), other professionals and staff had been in involved in the meetings. The decisions made were clearly seen in the persons plan of care, this ensured their needs were met. We looked at safeguarding training, all staff had attended this in the last twelve months, all qualified staff had attended a two day training course on the MCA, the nursing assistants had completed an awareness training on MCA. this ensured staff were kept up to date with changes in legislation to ensure peoples needs were met. Care Homes for Adults (18-65 years) Page 4 of 8 We looked at the services concerns and compliments record. Four minor concerns had been raised, from the records kept it was clear to see these had been resolved satisfactorily. The service had also received 13 compliments. This included a letter from a scrutiny panel, who visited the home from Rotherham council, they enjoyed the visit and gave some very positive comments. We spoke to four people who lived at Cranworth close they told us, I like living here, staff are nice. I go out a lot. I like the food. During our visit the interactions between staff and people using the service were very positive and appropriate. Feedback was given to the manager during at at the end of our visit. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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