Annual service review
Name of Service: Briar Dene The quality rating for this care home is: The rating was made on: two star good service 1 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karen Ritson Date of this annual service review: 0 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 71-73 Burniston Road Scarborough North Yorkshire YO12 6PH 01723361157 F/P01723361157 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mr John Kelly Number of places (if applicable): Under 65 Over 65 0 27 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Briar Dene is a large, detached property standing in its own grounds on the north side of the town. The care home is located reasonably close to all main community facilities including the public transport network. There are parking spaces available for several vehicles. The building, a former hotel, has been adapted to provide care for a maximum of 27 people who are accommodated by virtue of age or infirmity. The home provides 25 single and one shared bedroom, all with en-suite facilities, on two floors and there is a passenger lift. Mr. John Kelly is the registered provider/manager and Mr. Mark Kelly helps in management of the service. Mr. Kelly together with a staff team made up of care staff, kitchen, dining room and domestic staff, provide accommodation, personal care, meals, laundry and domestic services. An activities organiser provides leisure and recreational activities for people on a weekly basis, and many people in the home are able to go out unaided or with the assistance of visitors or staff.
Annual Service Review Page 2 of 6 None 1 9 0 2 2 0 0 9 Information, including Commission for Social Care Inspection reports, is given to prospective and established people in the home detailing the accommodation, facilities and services provided. The weekly fee is quoted by the provider as being three hundred and eighty pounds to four hundred pounds per week in October 2008. People pay separately for hairdressing, private chiropody, toiletries, magazines, papers and transport. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. (The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service.) 2. Information we have about how the service has managed any complaints. 3. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 4. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 5. Relevant information from other organisations. 6. What other people have told us about the service. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and completed in detail. It gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received returned survey forms from five people who live at the home, four members of staff, and four health or social care professionals. Some example positive comments are: Generally everything is acceptable. Briardene is 95 percent perfect. The lounge, dining room and bedrooms are all comfortable and central heated. The carers are vey attentive, careful and helpful and the food is excellent. Good food always freshly prepared. Excellent quality of food. The home is very clean. Clean, comfortable accommodation and good food. Always friendly staff on hand to help/talk to. Keep relatives well informed. A district nurse wrote: Good up to date information always provided. Good communication. Another health and social are professional wrote: Particularly good at contacting me re any changes and always have information on hand for reviews. When asked what Briardene could do better. One person wrote: Provide compensation for items of clothing spoiled, lost or not returned from the laundry. There were several Annual Service Review Page 4 of 6 comments about a need for better or more varied activities to be on offer, although in the AQAA the home mentioned that an activities organiser is employed three days a week. One social care professional said the home could use behaviour charts on a regular basis when appropriate. The home continues to let us know about other things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that they continue to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the Risk assessment and Annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 19th February 2011. Annual Service Review Page 5 of 6 Reader Information
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