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Inspection on 30/12/09 for Cornish Close Respite Unit

Also see our care home review for Cornish Close Respite Unit for more information

This is the latest available inspection report for this service, carried out on 30th December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Cornish Close Respite Unit The quality rating for this care home is: The rating was made on: two star good service 1 6 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sylvia Brown Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 1 Cornish Close Woodhouse Park Wythenshawe Manchester M22 0GJ 01614363848 01614364250 Telephone number: Fax number: Email address: Provider web address:   None United Response Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 6 The registered person may provide the following categories of service only. Care home only - code PC, to people of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Learning disabilities over 65 years of age - Code LD (E) Learning disabilities -Code LD The maximum number of people who can be accommodated is:6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home was registered in April 2007 to provide emergency respite care for a maximum of six adults with a learning disability who may also have additional needs such as mental ill health and/or a physical disability. The registered provider is United Response. Manchester Social Services commission all six beds for use by people living within Manchester. The service is intended to admit people at very short notice, usually due to a Annual Service Review Page 2 of 6 1 6 1 0 2 0 0 7 breakdown in the persons home situation with accommodation only provided for short periods. However, people tend to stay for much longer periods due to the absence of suitable long-term accommodation. The home is based in the Wythenshawe area of South Manchester. Bedrooms are located on the ground and first floors, with communal areas, kitchen and laundry facilities on the ground floor. There is a small, enclosed outdoor space with seating for use by people staying in the home. United Response has offices located on the first floor, which are accessed by a separate entrance. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The registered manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us the basic information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received 5 surveys from people who use the service, they indicated that staff listened to them and acted on what they said. One person told us they liked their room and food whilst another who was unable to fully express themselves did say they liked staying at the home. We received three surveys from relatives two of whom indicated that they usually receive enough information and that the service usually supported their relative to live as they desire. Relatives told us they were kept up to date with important information. Two relatives stated that the service responded to the individual needs of people who used the service and supported people to live the life they choose. When asked what could the service do better? they stated not be so bossy and when asked what did the service do well? they told us look after other service users. Four members of staff returned their surveys, They all indicated that that appropriate checks were completed as part of the recruitment process and that they received an induction when they first started. When asked what does the service do well? they Annual Service Review Page 4 of 6 stated the unit provides comfortable safe suroundings........staff are very flexible and can adapt to meet the individual needs of people who use the service. We try to make our respite service like a home from homeand we work together very well and I am supported to help fulfil the needs of people who use the service. When asked what could the service do better? they said furnishing and decor could be better and I would like some funding to provide in-house activities for motivation and fulfilling goals. One staff member said I find the variation of needs and behaviour of people who use the service is met to a very high standard by staffs ability to think on their feet. No week or situation is the same and we adapt accordingly. The registered manager demonstrates that she is aware of her responsibility to keep us informed as required We have received notifications from the registered manager since the last key inspection within the Care Homes Regulations 2001 Regualtion 37 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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