Care Home: Hudson Road

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Annual service review Name of Service: Hudson Road The quality rating for this care home is: The rating was made on: three star excellent service 0 9 1 1 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Daniel Hamilton Date of this annual service review: 0 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 2 Hudson Road Maghull Liverpool Merseyside L31 5PA 01515319595 01512855433 jan.wilson@ndirections.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Elizabeth Rimmer Conditions of registration: Category(ies) : learning disability Conditions of registration: Sefton New Directions Limited Number of places (if applicable): Under 65 Over 65 5 0 The registered person may provide the following category of service only: Care Home Only - Code PC to people of either gender whose primary care needs on admission to the home are within the following categories: Learning disability- Code LD The maximum number of people who can be accommodated is 5. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager had been registered with the Care Quality Commission. 0 9 1 1 2 0 0 7 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hudson Road is registered to provide care and accommodation to five people with a learning disability. Sefton New Directions Limited manages the home. The home is located in a residential area in Maghull and is well established within the local community. The ground floor of the premises is fully adapted to meet the needs of Annual Service Review Page 2 of 6 people who are physically disabled and there are numerous aids and adaptations in place. The bedrooms upstairs are accessibly by stairs and are only accessible to some people. The Residents are supported by a small staff team, many of whom have worked at the home for a number of years and the Registered Manager is Susan Rimmer who has many years experience in the care of people with learning disabilities. Fees for the service at the time of the last inspection were £270.18 per month. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1) The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed any complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) for Hudson Road was completed by the Registered Manager and returned within the agreed timescales. Overall, the selfassessment section of the AQAA was completed to a satisfactory standard and contained supporting evidence to illustrate what the service does well, improvements in the last 12 months and how it is planning to improve. Examples of some of the changes implemented in the last 12 months include: developing and providing up-to-date and accessible information for service users; documenting person centred plan summaries; exploring and accessing activities that engage service users in purposeful activities; working in partnership with health colleagues to ensure that health action and hospital support plans have been reviewed and are up-to-date; utilising a variety of home grown organic fruit and vegetables in the provision of meals; supporting staff to complete training in the first aid administration of rectal diazepam; reviewing the complaints policy and safeguarding adults framework in consultation with service users; ongoing maintenance of the home including the redecoration of service users bedrooms and the installation of a new central heating system and updating the staff training matrix to make it more clear. All parts of the dataset section had been completed and confirmed that equipment in Hudson Road had been inspected / serviced and that policies and procedures had been kept under review. The dataset section also provided statistical information on Hudson Annual Service Review Page 4 of 6 Road and confirmed that the service had received no complaints or initiated any safeguarding referrals or investigations in the last 12 months. Likewise, the Care Quality Commission had received no concerns, complaints or allegations about the service in this period. Four survey forms were returned to the Care Quality Commission from the people using the service or their representatives as part of the annual service review process. Feedback received was positive and confirmed the people living at Hudson Road were satisfied with the standard of care provided. Comments received from two people included: ....Hudson Road staff do an excellent job; The staff take pride in their job. I am well cared for in my every need. Could not be in a better home for all the attention that I receive and Could not wish for more. Four surveys were also received from staff. The information received was also positive and confirmed staff had been correctly recruited, supported in their roles and had access to ongoing training and development opportunities which were relevant to their duties. Examples of feedback received from two staff included; Hudson Road have a very good staff team who support the service users very well. The staff team will support each other and go above and beyond their role in ensuring the home is well run and service users are happy and well looked after and the service Gives care to the service users that is of a high standard and relevant in a happy friendly atmosphere. Gives the service users as much independence as possible and enables them to reach their potential helping them to integrate into society. Since the last Annual Service Review a new manager (Susan Rimmer) has registered with the Care Quality Commission. Although no notifiable events have happened in the past 12 months the manager is aware of the need to update the Care Quality Commission via notifications of any significant incidents in accordance with Regulation 37 of the Care Home Regulations 2001. No additional visits to the service have been undertaken by the Care Quality Commission in the last 12 months. We have looked at the information in the AQAA and received via other sources. Our judgement is that Hudson Road is still providing a good service and that they know what further improvements should be taken to ensure the ongoing development of the service. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about Hudson Road and will undertake an inspection when required. 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