Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Whitewalls.
Annual service review
Name of Service: Whitewalls The quality rating for this care home is: The rating was made on: three star excellent service 1 3 1 2 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Hargreaves Date of this annual service review: 1 8 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bells Lane Hoghton Lancashire PR5 0JJ 01254852288 Telephone number: Fax number: Email address: Provider web address:
www.selfunlimited.co.uk Self Unlimited Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The registered person may provide the following category of service only: Care home only: Code PC To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Learning disability: Code LD The maximum number of service users who can be accommodated is: 6. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whitewalls is a large detached property situated in the village of Hoghton between Blackburn and Preston. The village provides access to local facilities and services and it has good transport links to nearby Preston and Blackburn. The home has strong links with Stanley Grange, which is also owned by CARE, some 2 miles away. The two-storey house stands in its own grounds and contains a lounge/dining area, a small conservatory, kitchen, two bathrooms, separate toilet, five single bedrooms and a staff room. There is also a self contained flat attached to the home which accommodates 1 person.
Annual Service Review Page 2 of 6 1 3 1 2 2 0 0 7 In December 2009 the the fee was £625 per week. An additional fee of £12.75p per hour was charged for one to one support. There were also additional charges for meals out on special occasions; public transport costs; travel costs in the company vehicle were £10 per week; gifts for other people; clothes and haircuts; telephone calls; newspapers and magazines, music and videos. Information was available in a Statement of Purpose and Service Users Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) which was completed by the registered manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us from people using the service and from other people with an interest in the service. Information about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and annual service review. What has this told us about the service? We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what improvements they need to make. This includes accessing further training for people using the service in order to increase their confidence and enable them to speak up for themselves in their meetings. Six people using the service completed a survey and told us that staff treated them well and they could choose what to do each day and had the opportunity to go out. One person wrote on the survey, I like it here and I am happy. Another person stated that they liked living at the home and looking after their own room. Although surveys were sent to members of staff we have not received any completed ones. However, one member of staff agreed to give us their views by telephone. This person told us they had received the training they needed in order meet the needs of people using the service and felt supported by the manager. They said, We are a small unit and help each service user with whatever they need. Communication is good and there is a low staff turnover. According to the AQAA no complaints have been made to the manager during the last year. No complaints have have been made directly to the Care Quality Commission about Whitewalls since the last key inspection. People who completed the survey indicated that they knew who to speak to if they were unhappy about anything and how to make a formal complaint. The member of staff contacted by telephone knew what to so if a person living at the home or their relatives complained to them. The AQAA provides information about staff training and told us that all the care workers have National Vocational Qualifications in health and social care at level 2 or above. All members of staff are required to complete training specific to the heeds of people with a learning disability as part of their induction programme. This confirms that a programme of staff training and development is in place to help maintain and Annual Service Review Page 4 of 6 improve the standard of care for people using the service. The Commission has been informed of any event that affected the health and welfare of people using the service. The manager and staff have shown that they have managed issues well. They work well with us and have confirmed that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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