Annual service review
Name of Service: Cressage House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kate Harrison Date of this annual service review: 3 0 0 6 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 30 St Edward`s Road Southsea Hampshire PO5 3DJ 02392821486 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Susan Ann Walker Number of places (if applicable): Under 65 Over 65 13 13 0 0 The maximum number of service users to be accommodated is 13 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category; Learning disability (LD) Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager left the home in April 2009. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cressage House is a small care home situated in a residential area of Southsea, Portsmouth. The home is registered for thirteen people within the category of younger adults; however, the home also accommodates two people within the older persons category as they have lived at the home for many years. The home is situated close to local amenities and a short distance from the town of
Annual Service Review Page 2 of 5 Portsmouth. The home has a minibus for the use of people living in the home. The home provides a range of accommodation in single and double bedrooms, with a high number of shared rooms. On the ground floor is a lounge, dining room and a smokers room. The home also has a domestic kitchen, accessible via a number of steps. The home has an enclosed rear enclosed garden. There is a large office to the front of the home on the ground floor. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection of 8th July 2008. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The provider is in charge of the home, in the acting manager role, as the registered manager left the home in April 2009. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. Five staff members and seven people living in the home replied to our survey. People living in the home gave us mixed views. Two people said that activities are sometimes arranged by the home that they can take part in, while four people said activities were usually organised. All the responses showed that there were always staff available when people wanted them. All the staff members who replied said that more staff were needed, one saying so residents can go on outings with members of staff, and another saying to provide activities by a trained worker. We understand from the AQAA that more staff are being recruited. From other information that we received in the AQAA we are concerned that there are some issues that we need to look at and we intend to carry out a visit to the service to see how the home is meeting all of the service users needs. What are we going to do as a result of this annual service review? We will do a random inspection to look at the issues raised in this review. This inspection could mean that we will bring our next key inspection forward. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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