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Inspection on 09/10/09 for Daisy Nook House

Also see our care home review for Daisy Nook House for more information

This is the latest available inspection report for this service, carried out on 9th October 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Daisy Nook House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Connolly Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Bamburgh Drive Ashton-under-Lyne Tameside OL7 9SX 01613431033 01613438233 daisynook@meridiancare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Meridian Healthcare Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 0 40 10 39 39 Service users to include up to 40 DE (E) up to 10 MD (E) up to 39 OP and up to 39 PD (E) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Daisy Nook House is a purpose built care home offering accommodation to up to 40 older people in single rooms with en-suite facilities. The home is a detached property, all on one level. Day care is provided as part of Daisy Nook Houses service, but this report only focuses on the residential care facilities. Daisy Nook House is based around three discreet lounges. There is additional communal space in the form of one quiet Annual Service Review Page 2 of 6 room and several pleasantly furnished areas around the building. Daisy Nook House includes some gardens and an appropriately sized car park. It is located in a quiet residential area of Ashton under Lyne. The home is run by Meridian Healthcare Ltd, which operates several other care homes. Fees charged range from four hundred and twenty three pounds and eleven pence to four hundred and thirty pounds and eleven pence per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for , since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Feedback in comment cards which were sent out to people using the service and staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service to the people living in the home. The service has recently provided a dedicated web site to enable people to access a virtual tour of the home. This means that people will have more information and insight into the service to help them to make an informed decision about their future support and care arrangements. In the last inspection visit we found that people in the home were supported to access healthcare services. People told us then that they felt their health care needs were being met appropriately. Information in the AQAA states that good relationships have been developed with local health care practices, General Practitioners, opticians and more recently a new link has been established with a local dentist providing oral care to people living in the home. In previous visits we have made to the service and from information in the AQAA, there is evidence to show that this service takes all concerns and complaints seriously. In the last inspection people using the service knew how to make a complaint. People told us that they felt their complaints would be responded to. The findings from the last inspection showed that the rights of people were protected by robust policies and procedures and that there was an open and transparent approach to managing complaints and safeguarding issues. At the last inspection visit, there was evidence to show that training in adult protection was a priority with the organisation. This was Annual Service Review Page 4 of 6 also the finding of this review, as the AQAA stated that all staff received training in safeguarding adults. Information in the AQAA informs us that the service has received 12 complaints in the last 12 months and that all of these were responded to within 28 days. All 12 complaints were upheld. The service had made 3 safeguarding referrals and used local safeguarding procedures for managing these. The Commission has not received any recent complaints or concerns about this service. There was evidence in the AQAA to demonstrate that the home continues to be maintained to a good standard and that policies and procedures are in place to ensure the safety and well being of staff and people living in the home. The AQAA stated that a programme of re-decoration had commenced and that all corridors had been fitted with new carpets. Information in the AQAA informs us that there is an emphasis on staff training and development. The AQAA stated that almost 80 of staff have achieved National Vocational Qualifications (NVQ) to level 2 or 3 and that the remaining staff are currently working towards obtaining this award. Annual Quality assurance monitoring is carried out in house and this shows us that there is a commitment to develop and improve the service provided to people living in the home. Copies of this are provided to people in the home and their relatives and friends. At the time of writing this report we had not received any returned surveys from people living in the home, or the staff that work there. However, during previous visits, people had spoken highly of the staff team and the facilities at Daisy Nook House. The information in the AQAA shows that the manager is aware of the strengths of the service and has clear plans for improvement over the next 12 months. The service continues to let us know about things that have happened and they have shown that they have managed issues well. They work well with us and have shown us that the service is run in the best interests of the people living there. What are we going to do as a result of this annual service review? We will continue to monitor information about Daisy Nook House. We can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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