Annual service review
Name of Service: Dexters Ltd The The quality rating for this care home is: The rating was made on: two star good service 0 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anne Prankitt Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 21 Penley`s Grove Street York YO31 7PW 01904644675 01904628187 lynnedexter@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: The Dexters Limited Number of places (if applicable): Under 65 Over 65 16 16 16 16 Service users to include up to 16 (LD), up to 16 (LD(E)), up to 16 (MD) and up to 16 (MD(E)) up to a maximum of 16 service users. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Dexters is a care home providing personal cares and accommodation for up to sixteen people with mental health needs and/or learning disabilities. The home is located close to the centre of York and its amenities and leisure facilities. The accommodation is provided in both single and double rooms and there are two self-contained units and an attractive back garden area, which is used by people who live at the home. The manager should be contacted about the current fees for the home, and what people can expect to pay extra for. Current information about services provided at The
Annual Service Review Page 2 of 6 0 4 0 2 2 0 0 9 Dexters in the form of a Statement of Purpose, service user guide and the most recent inspection report published by our predecessor, the Commission for Social Care Inspection, are available by contacting the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Four completed surveys returned to us by people using the service out of ten sent to the home for distribution. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. When asked questions like Do you make decisions about what you do each day?, Do you know who to speak to if you are not happy?, Do you know how to make a complaint?, Do the care staff and manager treat you well? and Do the care staff and managers listen and act on what you say?, everyone answered always, or yes in their returned surveys. When asked what the home does well, people made comments like The food is very good, Everything is well and fine, Help us with our jobs, taken out on trips, keep my room clean, get good food. Really like living here. Well looked after. One person made an additional comment which we discussed anonymously with the manager, and which she was already aware of, and has acted upon. The home has received no complaints in the last twelve months, nor have there been any complaints made to the Care Quality Commission. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. For instance, the manager told us in writing what had been done to meet the requirements made at the last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care services at least once every three years. Therefore we are not planning to inspect this service before 3 February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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